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Apprentice Customer Service Administrator
Kinaxia Logistics Limited
Telford
On-site
GBP 20,000 - 24,000
Full time
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Job summary
An established industry player is seeking an Apprentice Customer Service Administrator to join their dynamic team in Telford. This exciting role involves engaging with customers, managing inquiries, and ensuring timely deliveries. The ideal candidate will thrive in a fast-paced environment, showcasing excellent communication skills and attention to detail. With a supportive work culture, this position offers a great opportunity to develop your skills while enjoying benefits like life assurance, pension plans, and loyalty awards. If you're eager to start your career in customer service, this is the perfect chance for you!
Benefits
Qualifications
- Must demonstrate understanding and application of company values.
- Hardworking and reliable with a positive attitude.
Responsibilities
- Manage customer enquiries and inform them about delivery schedules.
- Ensure paperwork is organized and monitor timely deliveries.
Skills
Education
Job description
Maidens of Telford are recruiting an Apprentice Customer Service Administrator to join their team at their site in Telford.
- Mon - Fri
- 40 hours
- National Minimum Wage, age relevant
- Course: Customer Service Practitioner Level 2
- Start date: 2025
- Additional benefits:
- Life assurance
- Pension
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
- Calling customers and informing them of dates and times of deliveries
- Answering customer calls and managing customer enquiries
- Ensuring all paperwork and emails are organised within Customer Service departmental functions
- Making sure POD’s are uploaded correctly into relevant systems for customers
- Monitoring deliveries to customers ensuring deliveries are made on time
- Able to work in a fast paced environment
- Clear communication skills
- Attention to detail
- Hard working, positive and flexible attitude
- Team player
- Ability to demonstrate, understand and apply our Company values. These are embedded in all roles and applicants must evidence these values as part of the application process.
- Safe
- Talented
- Attentive
- Reliable
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