Apprentice Administrator - Organisational Development

Title: Apprentice Administrator - Organisational Development

Department: Learning and Development

Band: Apprentice

Hours: Full time, 37.5 per week, all MKUH roles will be considered for flexible working

The Learning and Development Team is looking for an apprentice to join our team. This is an exciting role within the team and one that will be extremely rewarding for the right candidate.

This is a 17 month Fixed Term Contract. Apprenticeship roles at MKUH are Fixed Term for the duration of the training. You will be paid the apprentice rate for months 1-12, and then versus your age for months 13 to completion.

This is a fabulous opportunity to undertake a Business Administrator Level 3 Apprenticeship whilst learning many key 'on the job' skills. Your role will often be the first point of contact for our staff, so you'll need the right interpersonal skills and a drive to deliver excellent levels of customer service. You'll need good written and verbal communication skills, the ability to build and sustain good relationships in and outside the hospital; good attention to detail and computer literacy. The Learning and Development Team manage CPD Funding, appraisals, Mandatory Training, work experience and apprenticeships. The OD arm of the team manages the internal management training, staff benefits, annual staff survey along with many other ad-hoc projects.

Interview date: 03 December 2024

Main duties of the job

The Apprenticeship programme will be delivered by our external NHS approved training provider. You will take part in interactive workshops and be assigned a tutor to support you throughout the programme as well as a mentor within your team and receiving support from the MKUH Apprenticeship Team.

Working as part of a high-performing team, the role will contribute towards the successful delivery of Trust-wide developmental programmes by providing high-quality and effective administration and project support to the Organisational Development team and Head of Department. To effectively implement and manage administrative processes for staff engagement and development programmes. Support OD activities and provide project and event management support as necessary. Attend and take notes at OD and related stakeholder meetings and build good relations with colleagues across the division and trust.

Please note that we are not able to offer sponsorship for this role.

About us

NHS Staff Survey: Best in the country in the Motivation (7.39/10) and Involvement (7.21/10) sub-themes of Staff Engagement.

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

Free on-site parking

Free tea and coffee

Great flexible working opportunities

Discounted gym membership

Lease car scheme

Generous annual leave and pension scheme

On site nursery (chargeable)

Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Job description

Job responsibilities

Working with the OD Team to undertake the commissioning of Trust-wide OD programmes; this may include the development of tender documents, course/programme outlines, using established and new booking systems, managing nominations and applications, overseeing the application progress and process, communicating pre-course/programme information, maintaining contact through the lifetime of the course/programme, evaluation collation and recording feedback.

Please refer to attached Job description for further information.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person Specification

Qualifications and knowledge

Essential

1. English and Maths GCSE (Grade 4/C) or equivalent
2. Willingness to work towards vocational level 3 as part of the apprenticeship role
3. Good standard of spoken English.

1. Good understanding of Microsoft office (Word, Powerpoint and Excel).

Essential

1. Experience in using IT systems
2. Able to work to a level of autonomy
3. Planning & organisational skills

1. Experience working within a team
2. Excellent customer service skills

Essential

1. Able to develop and maintain effective working relationships with external and internal customers at all levels.
2. Able to prioritise your workload to meet deadlines
3. Ability to work as part of a team and take initiative when necessary.
4. Excellent attention to detail

1. Good administrative skills
2. Good customer service skills

Essential

1. Commitment to personal development.
2. Have a flexible and positive approach to work.
3. Must have a professional attitude/appearance and always be courteous

Essential

1. Good level of communication skills, both verbal and written
2. Ability to build strong relationships with both internal and external stakeholders

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust
Address

Education & Training (Dept)

Milton Keynes Hospital, Eaglestone, Milton Keynes MK6 5LD

Milton Keynes

MK6 5LD

Employer's website