Apprentice Administration Officer- Audiology

South Tyneside and Sunderland NHS Foundation Trust

An exciting opportunity has arisen for an Apprentice Administration officer to join the Audiology department at Sunderland Royal Hospital. This is a busy department, and the role will be to assist with the day-to-day workload of the Audiology Department Administration Service.

The duration of the apprenticeship is 18 months subject to regular reviews to demonstrate progress. Following successful completion, the apprentice will move into a substantive position. Apprentices will commence on Annex 21 of the salary stated, and to support development in the role, the postholder is required to complete a L2 Customer Service Practitioner Standard over the period of the apprenticeship. Maths and English are required at GCSE Grade minimum grade C/4 or L2 equivalent in the same subjects.

Please note the Trust is not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.

Main duties of the job

The audiology Admin role will include:

1. Inputting patient demographic and clinical data into the audiology patient management system.
2. Arranging appointments for all patients attending audiology using the Audiology patient management system.
3. Acting as a point of contact for Medical Records appointments.
4. Undertaking receptionist duties, logging in patients attending for appointments, and answering telephone queries.
5. Ensuring that earmoulds and associated items are available for patient appointments.
6. Collating and dispatching the reports of clinical investigations and consultations.
7. Ensuring that an effective DNA and follow-up strategy is in place.
8. Inputting data into the audiology patient management system.
9. In conjunction with the Band 4 Administration officer and Head of Department, ensuring that all available clinic appointments are fully utilised.

About us

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One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award-winning teams, we have a passion for research, innovation, and tackling inequalities. We are committed to respect, fairness, and civility and promote a compassionate, caring, and positive culture / working environment.

We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity, and in particular those from under-represented groups. Looking after our workforce's health and wellbeing is a priority for STSFT. We also provide access to high-quality education, training, career progression, and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support, and access to a Childcare Co-ordinator to help staff with childcare arrangements.

The Trust will not accept applications which are found to be AI generated.

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To assist with the day-to-day workload of the Audiology Department Administration Service.

Throughout the apprenticeship, the postholder will train and gain experience in the role of Apprentice Administration Officer in providing administrative support to the Audiology Department.

Person Specification

Skills and Knowledge

• IT Literate.
• Excellent keyboard skills.

Personal/People Development

• Contribute to own personal development.

Qualifications

• Functional Skills Maths and English at Level 2 or above (GCSE A C or 9 - 4 Grade or equivalent).
• Willing to complete a level 2 Customer Practitioner Apprenticeship standard.

Experience

• Experience of using a range of MS office packages including Word, Excel, PowerPoint, and Outlook.
• Experience working with the public.
• Previous NHS experience or experience in a clerical environment.

Disposition

• Self-starter able to work on own initiative.
• Good all-round communication skills with the ability to effectively communicate at all levels.
• Able to work under pressure and meet deadlines.
• Good organisational skills.
• Friendly approachable manner.

Circumstances

• Able to work flexible hours as service needs demand.
• Committed to complete an apprenticeship programme.

Employer name

South Tyneside and Sunderland NHS Foundation Trust