Appointments Clerk (Outpatients Booking Team)

East Sussex Healthcare NHS Trust; St Leonards; On-site; GBP 22,000 - 28,000; Full time

Job description

We are currently recruiting to our Outpatient Departments at ESHT, the post for a 37.5 Appointment Clerk. The successful applicant will be based at Conquest Hospital.

The Outpatient Booking department is a fast responsive department, the successful candidate will need to be able to demonstrate good written and verbal communication skills.

The ideal candidate will have excellent communication skills, IT knowledge, an ability to work on their own initiative and as part of a team working to strict deadlines.

The department provides a fast and responsive outpatient appointment booking service. The applicant will be expected to ring and agree appointment dates with our patients as well as performing a rostered telephone sessions, depending on the service needs of the department.

The hours of the service operate between 8am- 6pm Monday - Friday, in shifts of 8.00- 16.00, 09.00-17.00 and 10.00-18.00 with Saturday working 9am -12pm on a rota basis.

We are proud to provide ‘Outstanding’ care and be a great place to work.

We provide safe, compassionate and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.

In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.

In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

For further details / informal visits contact:

1. Name: Sarah Mohammed
2. Job title: Outpatient Booking Manager
3. Email address: [e-mail]
4. Telephone number: 0300 131 4500
5. Contact telephone number extension: 774165