Appointment Co-ordinator

NHS; Dewsbury; On-site; GBP 20,000 - 30,000; Full time

Job description

NOTE: PREVIOUS APPLICANTS NEED NOT APPLY

Here at the Mid Yorkshire Trust, an exciting opportunity has arisen for a Radiology Call Handler to become a key role within our department here at Radiology. We are looking for a highly motivated, approachable, enthusiastic individual to undertake this role. To provide efficient, clear system of communication and administration to enable the department to run effectively and smoothly.

It is an expectation that all patients/staff are dealt with politely and professionally at all times. Customer care standards are high within the appointment centre so if you want to make a difference to our patients and enjoy patient contact then this is an ideal role for you.

We are a 3 site trust and as part of your role you may be required to work across all 3 sites (Pinderfields, Pontefract and Dewsbury). This role will be predominantly based at Dewsbury Hospital. We offer a regular staff shuttle service between all 3 sites for staff convenience and ease. The Mid Yorkshire Trust has excellent travel links to Leeds, Sheffield, Doncaster and Bradford. We are close to both the M1 and the M62.

For more information about this role please contact Nasim Bobat on 01924 512423 or email: [e-mail].

Main duties of the job

Your main role will be dealing with telephone calls and queries from patients and clinicians, booking, cancelling and rebooking Radiology appointments. As you will be the first point of contact for patients, you must ensure you have good Customer Service skills.

Job responsibilities

1. To provide a welcome to the patients who are in contact with the department.
2. The post holder will be responsible for designated clerical duties in the department.
3. Play a lead role with administrative tasks in the department e.g., utilising IT systems in line with the department's Key Performance Indicators.
4. Promote effective customer-focused communication with patients and service users.
5. To respond to telephone and/or face-to-face enquiries complying with departmental guidance.
6. Request, cancel and re-arrange appointments in line with local and national targets.
7. To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.
8. To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.
9. To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.
10. Assist with the preparation of patient records for outpatients in a timely manner as and when required.
11. Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems and update as necessary.
12. The post holder will give relevant assistance and training as and when required to support all colleagues.
13. To arrange transport as necessary for the patient in accordance with requirements of the department.
14. To carry out general administration duties and provide clerical assistance, as required.
15. To send and receive faxes in a safe haven environment as per Trust policy.
16. Ensure that all hospital records are tracked and booked using the Trust's File Tracker computer system.
17. Receive, sort and distribute goods and post delivered to the ward/department.
18. Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation.

Person Specification

Qualifications

• Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience.
• NVQ Level 2 qualification in a related subject.

Knowledge and Awareness

• Confidentiality issues.
• Awareness of own limitations.
• Awareness of Health & Safety issues.
• Awareness of Moving & Handling issues.

Skills and Abilities

• Develop and maintain positive working relationships.
• Demonstrate effective and clear written, verbal and telephone communication skills.
• Work with demanding workloads and prioritise tasks.
• Maintain a safe working environment for self and others.
• Willingness to take on tasks.
• Proven record of excellent filing and organisational skills.

Personal Attributes

• Friendly, respectful of colleagues.

Experience

• Experience of working with filing systems.
• Experience of good customer or patient care.
• Work with IT systems.
• Previous experience in an administrative role.
• Experience of working within a related area e.g. Health/Social Care Setting.
• A willingness to learn NHS computer software systems.
• Experience of working with confidential material.

Other

• Adaptable and flexible according to the demands of the service.
• Understanding of need to maintain confidentiality.