Appointment Centre Operator

Wrightington, Wigan and Leigh NHS Foundation Trust; Leigh; On-site; GBP 20,000 - 30,000; Full time

Job description

When completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding and transferable skills.

The Healthcare Operations Department are looking to recruit an enthusiastic individual who possess excellent communication skills and can work effectively within a team. It is important that you have customer service skills and a professional telephone manner. You must have knowledge of general office systems and protocols in a customer related environment.

The post is 37.5 hrs per week, the Call Centre is open 08:00 to 18:00 Monday to Friday and 08:30 to 12:30 on Saturdays. The successful applicants will need to be able to work any variation of shifts during these hours.

It is necessary to be flexible and able to adapt quickly to change and altering work patterns.

Must be educated to GCSE level or equivalent / relevant experience and demonstrate keyboard skills. Please note candidates will be required to produce original certificates for qualifications at interview stage.

As an Appointment Centre Operator you will deal with telephone enquiries in accordance with the Trust’s goals to offer a quality customer service from initial point of contact. You will provide a customer advice and information service by dealing with enquiries in a consistent, professional manner, processing and escalating calls as necessary to ensure that all service requests and enquiries are resolved and completed.

You will also use technical knowledge to ascertain suitable appointments for customers through the use of computerised appointment systems. This will require you to interpret / interrogate the telecoms management system to facilitate service delivery to clients / patients.

Choose Well – Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

For further details / informal visits contact: Name: Julie Makin Job title: Office Manager Email address: [e-mail] Telephone number: 01942 264448