Applications Specialist III

Thermo Fisher Scientific Inc.; Birmingham; Hybrid; GBP 35,000 - 65,000; Full time

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Applications Specialist III
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life – To enable our customers to make the world healthier, cleaner and safer. We provide the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.
Our specialty diagnostics work involves providing diagnostic assays and instruments for clinical monitoring of blood cancers and immune system disorders. By prioritizing patients in every decision, you can make a positive impact on health outcomes for individuals and communities.
Protein Diagnostic Birmingham
This role is Hybrid based at our Edgbaston, Birmingham Site.
The Binding Site Group, a division of Thermo Fisher Scientific, is a global leader in specialty diagnostics and is active in the scientific community. They offer diagnostic assays and instruments to improve the diagnosis and management of blood cancers and immune system disorders. Their Freelite offering is highly recommended for multiple myeloma diagnosis and monitoring by major clinical guideline publications. Learn more at www.thermofisher.com/bindingsite.
Discover Impactful Work:
Join us in our mission to drive progress in the medical technology sector by providing specialist support to implement and integrate the EXENT system into clinical laboratory workflow. Working in a fast-paced growth stage environment, demonstrate product knowledge and technical proficiency to advance healthcare in the in-vitro diagnostic (IVD) sector.
Day in the Life:

1. Deliver engaging EXENT End User training courses that incorporate the latest technical developments and updates. Ensure training consistency by monitoring outcomes, including trainee performance and feedback.
2. Design and deliver effective technical training programs to support the ongoing development of global EXENT Applications Specialists. This includes conducting in-person and electronic training sessions, workshops.
3. Collaborate with the Manager to support and mentor new employees. Identify areas for improvement and implement strategies to enhance team skills and efficiency.
4. Join a team that facilitates the seamless implementation of the EXENT system in customer laboratories. This includes pro-actively improving departmental processes and incorporating PPI for new and existing installations, integrations, and LIS requirements. Ensure progress is reported, controlled, and maintained during hypercare and beyond.
5. Work with technical teams at Global Services and regional offices to provide timely and effective support to customers and colleagues. This includes remote access support and technical investigations to diagnose faults and restore system functionality.
6. Handle customer communications and monitor customer case data to optimise workflows.
7. Maintain expertise in MALDI TOF Mass Spectrometry, automated MALDI plate preparation, and associated software systems. Use this knowledge to develop globally approved service processes, EXENT knowledge articles, and educational materials.
8. Use your technical proficiency and customer-facing skills to demonstrate systems, software, and products during customer demonstrations, insight days, and other company-led events.
9. Provide customer feedback for projects that impact product utilization in labs, including software and system development.
10. Ensure compliance with company quality and regulatory policies. Identify and address product risks and technical issues promptly, providing mitigation measures.
11. Participate in change control and configuration management, acting as the central point of contact and information source for collaborators.

Keys to Success:
Education:
Degree (or equivalent experience) in life sciences or other science-related fields
OR an equivalent engineering degree qualification or demonstrable scientific experience.
Experience:
Experience in a scientific or engineering subject area (e.g., clinical/research laboratories, electronics, biotechnology, medical devices)
Experience providing applications or technical support for clinical laboratory customers is desirable.
Knowledge, Skills, Abilities:
Strong technical skills for problem-solving, critical thinking, and effective decision-making
Customer-centric with excellent communication, presentation, and public speaking skills
Understanding of effective training methodologies and tools
Ability to adapt and improve while delivering at pace
Proficiency in English, both written and verbal
Some travel required.
Full driving licence.