Application Support Specialist (London, fixed-term)

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision, and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.

At Mitek, we believe that teams are stronger and more innovative when they have the range of opinions and perspectives that come from diversity. Very simply, we know that diversity is a foundational strength for our organization. A diverse workforce makes for stronger teams as a wider breadth of thinking and experience broadens the power of our collective mind. Building stronger teams is foundational to serving our customers comprehensively, innovating our products and solutions, and enabling more impactful decision-making across our business.

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes, and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

Join our IT Team in the UK as an Application Support Specialist!

You will plan, conduct, and coordinate business support activities in areas such as finance, human resources, sales, and Go-To-Market systems.

You will be responsible for providing comprehensive business application support, including application integrations, conducting and preparing feasibility studies for potential system enhancements and revisions. Additionally, you will be the primary point of contact for audit submissions interacting with internal and external audit teams.

You can get involved working with company-hosted, web-enabled solutions or project-based jobs in conjunction with Professional Services and outsourcing functions.

• Provide technical support to end users for a variety of business applications (e.g. Salesforce, Zip, NetSuite, Equity Edge, etc.).
• Perform as point of contact for audits, including receiving requests for documentation, collection from team members, and submission to auditors SOX, SOC2.
• Support system integration efforts and drive continuous improvement of current applications.
• Perform software updates and patching for active applications.
• Manage application system user for new hires, terminations, and role transitions.
• Lead application recovery efforts in the event of system failures.
• Perform user onboarding and offboarding processes.
• Administer Azure DevOps environments.
• Support vendor management related to business applications.
• Ensure security vetting for business applications, i.e. PenTest, SOC compliance, and security documentation.

• MS365 advanced level or Networking level accreditation.
• Any Business APP accreditation (e.g. Netsuite admin, Salesforce Admin).
• Relevant Networking or IT Admin Support Experience in a big company, preferably in the IT/Fintech industry.
• Knowledge on how to support Audits from an IT perspective, including receiving requests for documentation, collection from team members, and submission to auditors SOX, SOC2.
• Proficiency in Excel.
• Excellent communication skills, capable of instructing all stakeholders and addressing user questions about software functionality.
• Attention to detail to ensure seamless application functionality.
• Strong problem-solving skills to address any issues that arise during the implementation processes.
• Proficient record-keeping skills for system documentation.
• It would be nice to have Networking expertise and knowledge of firewalls and network security.

• One-year full-time fixed-term contract.
• Ability to work from home, with some flexibility to come to our office in London once a week or less.
• A culturally diverse work environment, with a great atmosphere.
• Competitive salary.
• Holiday: 25 days + 8 Bank Holidays.
• Wellness: Private Healthcare.
• Learning & Development: In-company training and LinkedIn License Learning.

We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high-value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities.

Benefit offerings –may vary based on geographic location

Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics.

Financial future: retirement/pension plan contributions, MTK stock plan participation.

Income protection: life event & disability coverage.

Paid time off: generous annual leave, company holidays, volunteer time off.

Learning: e-learning license, tuition reimbursement, hackathons.

Home office setup allowance.

Additional/optional benefits: pet insurance, identity theft protection, legal assistance.

We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!