Application Support Engineers - Great benefits + bonus - Software House - REF 958

Job title: Applications Support Engineers

Location: Leeds (up to 3 days working from home possible)

Salary: £30,000 to £35,000 + overtime (voluntary) + bonus

Benefits:

1. Training to an advanced level on JAVA and Advanced SQL
2. Career progression guaranteed with the real possibility of development, Product, Project Management, BA and Test roles open to you
3. Private Healthcare
4. Free Parking
5. Employer Contributed Pension
6. Income Protection
7. Life Assurance
8. Generous Bonus Scheme
9. Holidays and Stat Hols
10. Rural environment

Education: Ideally degree educated but commercial experience is first and foremost

Qualifications: Any industry related

Industry: Software House – Public Sector

Opportunity: This is the fastest growing provider of specialist software for niche segments of the public sector. The solution is a modern browser-based Java application that uses a SQL database and supports professionals to work in a joined-up manner. In addition to this, portal technology facilitates contributions from external professionals, to take a coordinated approach based on the comprehensive view of a person.

Role: Application Support Engineer working with clients across the public sector, enhancing their ongoing use of the portfolio and ensuring the best customer service.

Core Responsibilities:

1. Responsible for 1st, 2nd and 3rd line support functions as part of the Application Support team.
2. Investigate, analyse and problem solve Incidents using SQL and other diagnostic tools and methodologies.
3. Liaise and problem solve with Developers, the problem management team and Third Party subcontractors.
4. Liaise with customers over issues and problems that they encounter.

Skills & Experience: This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. This is together with the skills outlined below:

1. Strong analytical and diagnostic skills.
2. In depth knowledge and experience of working with SQL Server.
3. In depth knowledge and experience of writing SQL / TSQL queries for fixing data issues.
4. Strong 2nd / 3rd line software / application support experience.
5. Experience of MS Windows Server.
6. Creative problem solving.
7. Ability to prioritise and execute tasks.
8. Excellent time management/ownership of personal Jira queues.
9. Strong written and verbal communication skills across all disciplines.

Recommendations: If you recommend the opportunity to a friend or colleague then Interface will make a £250 referral fee payment (if we place the individual into the role). All you have to do is forward this email onto a colleague/friend; they then simply need to mention your name in their email response to Interface.