Application Support Engineer

Linktrix Consultants Pte Ltd; West Midlands Combined Authority; On-site; GBP 30,000 - 60,000; Full time

Job description

Roles & Responsibilities

Key Responsibilities:

1. Application Support:
   • Provide first-level support for application-related issues.
   • Troubleshoot and resolve technical problems promptly.
   • Escalate complex issues to higher-level support or development teams as needed.
2. Routine Maintenance:
   • Perform regular maintenance tasks such as updates, patches, and backups, and code changes.
   • Deploy and test applications in DEV and UAT before deploying to production.
   • Ensure applications are running efficiently and securely.
3. User Assistance:
   • Assist end-users with application-related queries and issues.
   • Provide basic training and guidance on application usage.
   • Document common issues and solutions for future reference.
4. Incident Management:
   • Track and manage incidents using a ticketing system.
   • Ensure timely resolution of incidents and communicate status updates to users.
   • Participate in incident reviews and contribute to continuous improvement efforts.
5. Collaboration:
   • Work closely with other IT teams to ensure seamless application integration and functionality.
   • Collaborate with development teams to understand application changes and updates.
   • Coordinate with third-party vendors for application support and maintenance.

Preferred Skills:

• Java, JavaScript, Java (Spring Boot), CORBA, Maven, JSP, ActiveMQ, Oracle SQL, SSH, Red Hat/Linux, Debugging, React.js, Compiling, Software Architecture Design, CI/CD, HTML, RESTful API