Application Support Engineer

Job Description

The Whitespace Platform has been operating since August 2019. It is a truly digital platform used by brokers and underwriters in the London market to agree the terms of insurance contracts, including writing and signing lines and issuing endorsements.

The IT Ops & Transformation team plays a key role in pre and post implementation processes, compliance/governance and the development and delivery of cross-cutting transformation programmes leading to continuous improvement in service delivery and performance across the organization.

The Application Support Engineer will be a resourceful and motivated person who can drive the resolution of service incidents through thorough technical investigation. They will carry out project work in line with Business requests and find opportunities for innovation and improvement across technologies and processes.

Responsibilities

Incidents:

• Working within a team environment, the persons fulfilling this role will be responsible for investigating and resolving applications and system issues across multiple technologies.
• Provide technical support and assistance to the business.
• Resolve IT Events, observing operational priority, impact and SLAs, in a timely manner, escalating where appropriate.
• Work on different systems, and issues, beyond own expertise; whilst maintaining quality of service.
• Focus on root cause analysis and resolution for re-occurring Incidents and Events and make long term recommendations and fixes.
• Complete IT Requests in an effective manner, by understanding the true business requirement, outcome and suitable technical solutions.

Strategic:

• Recommend opportunities to improve the overall IT strategy.
• Take part in implementation and change control activities.
• Deliver timely and appropriate communication to stakeholders and internal customers, providing acknowledgement and effective updates.
• Participate in Service transition, ensuring readiness for projects moving to BAU.
• Ensure that any risks are raised with senior management or via standard process.

Compliance:

• Ensure that client's data is secure and properly managed.
• Adhere to all company & regulatory policies and procedures as instructed.
• Carry out all training provided to deadlines prescribed.
• Work with compliance on IT relevant areas such as Data Security and Financial Crime.
• Execute the responsibilities of a company employee acting in a lawful and ethical manner in accordance with your contract of employment and company staff handbook.
• Work with the function manager for their own professional development, including performance appraisal and identifying and meeting training needs to ensure competence and compliance with current regulations.
• Any other duties commensurate to the grade of the role.

Qualifications

• Degree preferred but not essential.
• Full training on in-house and industry specific systems is provided.
• Excellent verbal and written communication skills.
• Reliable and diligent.
• Attention to detail is fundamental.
• Organised and thorough.
• Strong knowledge and interest in the analysis of complex systems.
• Ability to read and understand code written in multiple languages including Swift, NodeJS, Python and bash.
• Familiarity with Git and GitHub.
• Familiarity with Cloud providers (Azure, AWS).
• Familiarity with Azure KQL.
• Knowledge of Web Technologies.
• Familiarity with NoSQL technologies, Couchbase preferred.
• Familiarity with automation tools like Ansible, Terraform, Jenkins.
• Understanding or experience of Insurance operations.

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

• Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision.
• Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences.
• Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient.
• Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
• Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance.
• Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement.
• Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
• Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger.

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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