Application Support Engineer

ZipRecruiter; England; Hybrid; GBP 35,000; Full time

Job description

Job Description

Application Support Engineer, SQL

Brighton, West Sussex (Flexible hybrid working)
£35k, DOE

An innovative and driven Application Support Engineer is needed to join a vibrant and successful global eCommerce company that is leading the way in digital retail innovation. In this role, you will play a pivotal role supporting their global E-commerce platform, ensuring the smooth operation and enhancements. You will take the initiative in testing, installing, and putting support solutions into practice.

The role:

• Investigate website issues using a range of tools and methods
• Triaging and raising detailed application bugs for developers
• Investigating API logs and diagnosing issues
• Writing ad-hoc SQL Scripts for business reporting
• Ownership of ticket workflow
• Incident management and communication

Requirements:

• Have previous experience working in an application support role
• Technical knowledge of SQL and XML Markup
• Understand basic principles of Software Development processes and OO Programming and the Development Life Cycle
• A more diverse skill set, such as project management and business analyst abilities, is ideal.
• Outstanding communication and problem-solving abilities!

The ideal candidate is a proactive problem solver with a passion for technology and business integration. You possess excellent communication skills, a keen eye for detail, and the ability to work effectively in both team settings and independently.