Application Service Owner

Maersk; Maidenhead; On-site; GBP 45,000 - 80,000; Full time

Job description

As an Application Service Owner, you will oversee the end-to-end lifecycle, performance, and continuous improvement of business-critical applications, ensuring alignment with organizational goals. Your responsibilities will include leading application implementation projects, managing stakeholder expectations, and driving successful execution from planning to deployment while ensuring scalability, security, and operational excellence.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, Go All The Way for our customers, society, and for each other.

Technology Service Management Team has responsibility for all the activities, processes, policies, and procedures performed by an organization to design, implement, improve, and support IT services.

Key responsibilities:

• Lead and drive projects related to application reviews, customer integration & new Application onboarding
• Procurement / Vendor Management / Cyber Security of Applications
• Application service owner for multiple applications for Customs Integration platform, accountable for maintaining L1/L2/L3 Technical support
• Update or create CI and Service Asset & Configuration Management (SACM) data with Service Catalogue Team where required
• Document or update existing Run Book documentation, Knowledge Management repositories, Disaster Recovery Plans
• With SOE teams build or extend Performance and Availability Monitoring solution(s) (Riverbed/ Datadog etc)
• With ITFMO extend IT Financial Management (ITFM) model and data to enable budgeting and cost transparency model
• Ensure and validate that deployed services align with services strategy, services architecture, and services operating model
• Design, build and deploy the services required for the transition of new Configuration Items (CI) platform Applications and technologies into Standard Operating Environment (SOE), including definition and build of operational flows

We are looking for:

• 5+ years as Application Service owner
• Cargowise Certified is preferred
• Experience with MIC-CUST Global Customs & Trade Compliance Management Software (GTM)
• Flexibility to support different time zones, depending on applications supported or when incidents raised
• Services design, introduction, and operation for ITSM & ITFM, ServiceDesk, Major Incident Management & Command & Control
• Services design, introduction and operation for Command & Control, Insight & Performance
• Services design, introduction and operation for enterprise Network & Voice, End User Devices, and IT Support
• Services design, introduction and operation for Collaboration & Productivity tools and services
• Services design, introduction and operation for PaaS, IaaS, API, Database and Identity tools and services
• Services design, introduction and operation for multiple Platforms, Products or Businesses
• Good understanding of the approach and process required to successfully introduce new and changed services into an enterprise operations function
• Strong understanding of the technology and tools required to support service operations in a large enterprise
• Detailed understanding of what is required to run operational services effectively