Application Packager (DV Cleared)

Job Description:

Purpose of the role

We are looking for a customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills, and be willing to collaborate with the wider IT support teams.

The Application Packaging Team is responsible for managing the end-to-end delivery of applications and Operating System gold builds, and the ongoing lifecycle management for those applications.

This critical on-site DV security cleared role undertakes application packaging and is an integral part of the project team. Also, as deputy to the team lead, daily responsibilities include – Escalations, Projects, C# Coding, Senior Packager, SCCM administrator, and License Management.

Behaviours

• Demonstrate the ability to methodically work through issues
• Identify issues end users might be facing and drive improvement and simplifications to help end user processes
• Maintain good working relationships with key stakeholders and support teams
• Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills

Job Responsibilities:

• Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project
• Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA
• Expert understanding of MSI technology, including transforms.
• Document package configuration
• Package defect remediation
• Experience of large OS migration projects (preferably Windows 7 and Windows 10)
• Data Analysis and reporting skills
• Good communication skills (customer facing as you may need to speak to people in the business)
• Experience of managing and maintaining a SCCM 2012 (or higher) production environment
• SCCM deployment/Design experience
• Some Operating System Deployment (OSD), including tools such as MDT
• Experience of SCCM / WSUS patching technology
• Microsoft Active Directory 2003-2016 server
• Microsoft Group Policy Objects (GPOs)
• Software deployment and 3rd line support and troubleshooting
• Understand and input into desktop engineering standards, processes and best practices
• Involvement in delivering large scale deployments of software, e.g. Microsoft Office
• Highlight changes to processes or errors to the process owners. Maintain own process and working instruction documents
• Work within the contractual guidelines and DXC Statement of Work, or highlight any local shadow IT agreements
• Be politically savvy and understand the concerns and priorities of our customer and our own support teams

Required skills:

• Basic Knowledge of project management tools and techniques
• Basic Understanding of IT project management methodologies including agile and waterfall
• Microsoft Active Directory 2003-2016 server
• Microsoft Group Policy Objects (GPOs)
• Understand cloud technologies
• Understand network topology
• Must have packaged applications for Windows 7 and Windows 10 OS platforms.
• Must have experience of complex application packaging (E.g. Autodesk, MS Office, etc.)
• Software deployment and 3rd line support and troubleshooting
• Strong communication skills both written and verbal
• Self-motivated with a can-do attitude and comfortable working with ambiguity
• Strong MSI technology
• Application layering (VMware App Volumes)
• Scripting experience using BAT, PowerShell and VB, C# Scripts
• Ability to create and run reports
• Awareness of Change and Release Management
• Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management
• Excellent organisational skills and able to take a methodical approach
• Excellent customer service skills
• Strong and confident presentation skills
• Professional verbal and written communication skills
• Strong SCCM 2012 knowledge

Desirable:

• ServiceNow
• ITIL Foundation
• Application virtualization (Microsoft APP-V)
• Fundamental knowledge across Windows Operating Systems
• MS SCCM 2012