Application Engineer

Serco; Lincoln; On-site; GBP 25,000 - 45,000

Job description

Lincoln, LN2 1BD
Competitive Salary
Full time, Permanent

Ready to make an impact?

Are you looking to become an IT professional with a passion for working within the IT sector? Serco is looking for an Application Engineer to join our ICT Service Delivery Team. This role is essential in ensuring seamless service operation and delivering excellent customer support.

As an Application Engineer, you will be the first point of contact for all contracted business applications, providing first-line support, diagnosing application issues, and escalating where necessary. You will also play a key role in incident management, event management, problem resolution, access management, and service request fulfilment, ensuring all tasks align with agreed service levels.

You’ll be entrusted to:

• Providing first-contact support for all contracted business applications.
• Diagnosing application issues, resolving where possible, or escalating appropriately.
• Logging and managing incidents and service requests in the designated call management system.
• Working closely with third-party providers, incident management, and change management teams to ensure smooth service operations.
• Contributing to knowledge management systems by maintaining accurate documentation.
• Ensuring that all service-level agreements (SLAs) are met.

Does this sound like you?

You’ll be a great fit for this role if you have…

• A keen interest in working in IT.
• The ability to learn at a fast pace.
• ITIL Foundation certification (or willingness to obtain).
• Excellent communication skills, both written and verbal, with the ability to engage with service users at all levels.
• Strong ability to prioritise workload, manage competing demands, and work effectively under pressure.
• A proactive problem-solver who takes ownership of tasks and drives continuous improvement.

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That’s why our benefits are designed to put you first:

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

A little bit about us

At Serco, we’re a fast-growing company, serving governments around the globe. Our work spans a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We’re committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.

Our inclusive recruitment process: We see people first and foremost for their performance and potential. We’re a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we’ll make reasonable adjustments from interview through to employment.

As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Let’s impact a better future, together. Apply today.

For help with your application, or to discuss your eligibility, please contact 0345 010 4000.