ANU Ward Administrative Assistant

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ANU Ward Administrative Assistant

Salford

GBP 40,000 - 60,000

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7 days ago

Northern Care Alliance NHS Foundation Trust

An exciting opportunity has arisen for an Administrative Assistant to join us to provide comprehensive administrative support to our busy Acute Neurology Ward at Salford Royal Hospital.

You will be responsible for supporting the effective and efficient running of the wards alongside the Ward Manager in order to meet the ward objectives and those of the organisation.

Key responsibilities include maintaining an acute waiting list, arranging and coordinating patient admissions and discharges, booking into the post attending clinics on discharge and providing day-to-day administrative support to the Ward Manager.

The Administrator will be expected to work with minimum supervision.

The role is challenging, encompassing many elements and requires excellent organisational and communication skills.

Main duties of the job

• Maintaining the waiting list for patients requiring urgent, semi-urgent or planned admissions to the ward. Organising patient admissions and discharges including transfers to and from other hospitals.
• Liaising with Medical and Nursing staff, MDT team and other departments to ensure patients investigations are carried out promptly.
• Fulfilling general administrative duties including updating files containing sensitive/personal and confidential information relating to patients on the ward.
• Organising case conferences, professional meetings and ad hoc meetings as required, ensuring all parties concerned are notified of the time/date/venue etc.
• Dealing with enquiries from service users/relatives and visitors at times of stress and uncertainty which may be of a distressing, emotional or sensitive nature.
• To assist ward managers/matrons in the investigation of non-clinical adverse events with appropriate support and supervision.
• To support the ward managers/matrons to sustain high levels of efficiency and effectiveness that ensures positive outcomes and reduces the risk of harm.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Person Specification

Qualifications

• Good general education including numeracy and literacy skills
• IT related qualification or equivalent
• NVQ 2 business administration

Skills

• Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information.
• Ability to demonstrate the use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration system, email etc.

Knowledge

• Working knowledge of Trusts current information systems

Experience

• Proven previous administrative experience within the NHS setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.