Analytics Community Manager (1 Year FTC)

Analytics Community Manager (1 Year FTC)

Are you passionate about data and the value it can bring?

Do you enjoy helping people solve their problems and building communities?

Location: Oxford

About Our Team

The Enterprise Data & Analytics team’s mission is to build an Elsevier-wide data-focused culture powered by strong data-management practices. Because informed decisions lead to better outcomes. In support of this, we deliver solutions that bring data assets, governance, and technologies together. We collaborate with the business to understand their needs and requirements to ensure we deliver value and results. We support the global team in data & analytics, driving standardisation in data management, analytics, and visualisation tools. We relentlessly advocate for sharing and re-use of data, embedding a data focused culture.

About the Role

You will organise and connect the Analytics communities within Elsevier to help their members grow in their skills and confidence, and to build a better data culture across the business. You will understand the needs of the analytics community and partner with technology to ensure the required analytics capabilities are delivered. You will articulate and encourage analytics best practice across Elsevier. Your success will ultimately be measured by the adoption of analytics best practice and partner survey scores within the analytics community.

Responsibilities

• Organising the analytics community globally, including regular meetings and engaging and informative communication
• Organising the Champions programmes, e.g. for Tableau, helping to build skills and passion across the business, and improving peer-led support within teams
• Supporting product managers and tech partners in ensuring that the analytics products, e.g. Tableau, deliver an excellent service to our users
• Managing documentation such as FAQs and training material to ensure that it effectively supports the community’s needs
• Handling second-tier user support with our TechDesk, including improving the resources available to TechDesk
• Defining the rules of engagement for usage of our analytical tools. Monitoring adherence and providing support to the business to follow best practice
• Identifying skills gaps within the analytics community and running online training courses as needed

Requirements

• Passion for Data & Analytics with deep knowledge of analytics and visualisation tools, such as Tableau and Snowflake.
• Ability to inspire and enthuse groups of people from diverse backgrounds and skill levels
• Excellent communication skills, written and verbal, including the ability to work effectively at other people’s level of confidence
• Demonstrable experience in helping people develop their skills and confidence with data and analytics, ideally including technical support
• Excellent skills at solving problems with data, and in helping others to solve their problems with data
• Ability to work as part of a multidisciplinary team that supports a wide range of people across a global business

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and long-term goals.

• Working remotely from home or in our office in a flexible hybrid style
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Access to learning platforms and encouragement to book up to 10 days focused learning/development time per year
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Long service awards
• Save As You Earn share option scheme
• Travel Season ticket loan
• Maternity, paternity, and shared parental leave
• Access to emergency care for both the elderly and children
• RELX Cares days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts via Perks at Work

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.