Analyst, Issue Management & Controls

Analyst, Issue Management & Controls, Brighton and Hove

Client:

AMEX

Location:

Brighton and Hove, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

70c940428913

Job Description:

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

The International Premium Products & Benefits team (IPPB), within the International Card Services (ICS) Centre of Excellence (COE), is responsible for delivering and enabling transformational growth opportunities by delivering best-in-class premium products, capabilities, customer experiences & partnerships to drive revenue growth and margin expansion. The Analyst, Issue Management and Controls will report to the Manager, Issue Management & Controls and will play an integral role in tracking, monitoring and owning Operational Risk Events across IPBB; further enhancing proactive process controls and supporting local markets in issue resolution through best practice sharing.

How will you make an impact in this role?

The Analyst will own Operational Risk Events E2E in the International Premium Products & Benefits team, support local ICS markets in ORE closure and play a key role in wider Governance initiatives/enhancements across the ICS COE. In addition, the analyst will own multiple workstreams to enhance proactive process controls across ICS, in partnership with Control Management and Technology.

The role will involve extensive collaboration with the Loyalty & Partnerships team in the International Premium Products and Benefits COE, Control Management, Technology, Compliance, and local markets. The role may also require working directly with external Third Parties.

• Own OREs across the International Premium Products & Benefits team and support local markets with ORE closure.
• Share best issue management practices with ICS local markets.
• Play a key role to track and manage open ICS OREs and integrate key learnings into future process control enhancements.
• Partner with Technology and Control Management to build proactive controls addressing key process gaps/risks.
• Share insights, better practices & themes across the enterprise.
• Prior experience in operational risk, compliance, operations or other risk management functions preferred.
• Prior experience in issue management and issue resolution.
• Demonstrated experience working across multiple international markets in governance type roles.
• Experience working in loyalty and partnerships.
• A critical thinker with proven ability to solve complex problems and deliver solutions.
• Strong attention to detail with a diligent, process driven approach.
• High energy, strong will-to-win and ability to thrive in a fast-paced, ambiguous environment.
• Ability to act autonomously and drive forward a range of activities with a high level of personal accountability.
• Experience in multi market roles.
• Ability to work across central and local teams/leaders and galvanize them against common objectives.
• Strong collaboration skills and ability to build relationships, with proven ability to influence across multiple global teams.
• Exceptional oral and written communication skills; can adjust style depending on external audiences and internal stakeholders.
• International and global mindset.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.