Analyst

Entergy; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job description

Job Title:
Analyst

Work Place Flexibility:
Hybrid

Legal Entity:
Entergy Texas, Inc.-GTX

This position can be filled in The Woodlands, TX or Beaumont, TX as an Analyst I or II depending on relevant experience.

Job Summary/Purpose

The preferred candidate will be able to perform a wide variety of customer data analyses for the Entergy Texas operating company. This position will report to the Manager, Customer Service Support.

Job Duties/Responsibilities

1. Responsible for trending net promoter score (NPS) survey data and making recommendations on improving scores for the state.
2. Responsible for trending complaint data and performing root cause analysis as it relates to current processes to develop and implement continuous improvement initiatives.
3. Responsible for performing data analytics, handling, and resolving complex customer complaints including complaints sent to Public Utility Commission of Texas (PUCT), local elected officials, Entergy executives, etc.
4. Utilize Power BI reporting tool to prepare reports for state management decision making.
5. Develops and conducts presentations for other internal workgroups regarding NPS strategy and process improvements.
6. Responsible for calculating and implementing franchise fee payments to cities and municipalities and providing variance explanations for state management.
7. Understand customer usage patterns and rate structures to assist customers with appropriate rate analysis.
8. Interface extensively with other internal organizations, including operations, contact center, meter to cash, etc. to analyze processes and develop improvements.
9. Stays abreast of regulatory or political changes that may impact Entergy policy decision making.
10. Serves as Restoration Event Coordinator during active storms and assists with customer alert messaging, and proactive messaging.
11. Serve on non-profit and/or professional organization boards, or with any other community organization.

Minimum Requirements

Minimum education required of the position

1. Bachelor's Degree in a technical or business-related field
2. Desired: Master's Degree.

Minimum experience required of the position

1. Analyst I: 0-2 years of professional experience.
2. Analyst II: 2-4 years of professional experience.

Minimum knowledge, skills, and abilities required of the position

1. Analytical skill set with advanced knowledge of Microsoft Office: Word, Excel, PowerPoint, and Power BI.
2. Knowledge of SAP and Salesforce CRM tools.
3. Effective presentation and public speaking skills.
4. Team player with proactive mindset.
5. Ability to travel up to 25%.

Any certificates, licenses, etc. required for the position Desired:

1. None

Primary Location:

Texas-

The WoodlandsTexas : The Woodlands || Texas : Beaumont
Job Function:

Professional
FLSA Status:

Professional
Relocation Option:

No Relocation Offered
Union description/code:


Number of Openings:

1
Req ID:

#
Travel Percentage:

Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please contact us and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.