Amazon eCommerce Global Account Manager

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Purpose of the job:

As an Amazon eCommerce Global Account Manager, you will support the business case development, coach/train on the operational setup end to end across 15 active countries and work to establish Schneider Electric as a category leader on in relevant electrical categories. In some cases you will directly manage our commercial relationship with Amazon, while in others you will support our local country teams in their account management, commercial negotiation and operational excellence.

Your overall target is to grow Amazon sell out for the Schneider Brand and to develop us as a category champion on the Amazon platform.

Key Responsibilities:
• Build our Global Amazon Strategy, and drive alignment and localization for effective deployment in countries
• Setup and deploy the Multi country operating model and governance for Amazon across all agreed countries to drive eCommerce transformation and growth
• Assist countries develop their launch plan, and support all relevant workstreams to clarify Amazon requirements.
• Coach/Train and assist our countries on how to work with Amazon and on how to activate all potential growth levers
• Work with countries to develop a strong commercial growth plan to reach our combined target
• Develop the definition of central and local resource and capabilities to accelerate Amazon growth
• Support local development of Amazon strategy and the operationalization of agreed activities including product launches and product boosts, supported by clear deal and marketing plans
• Drive development of and co-ordinate our contract framework to lower risk and consistency of commercial policy to ensure Amazon is a profitable platform
• Drive our Pricing governance process with Amazon in all regions
• Responsible for commercial performance with Amazon. This includes responsibility for turnover and profitability, as well as online performance of Schneider products (traffic, conversion rate, etc).
• Working with the Digital Trade Manager, Innovate and optimize ecommerce activities along the customer journey with a ROI driven focus.
• Define and measure online/e-business KPIs to ensure eCommerce growth and transformation on Amazon platforms
• Working with the Digital Trade Manager, ensure consistent workflows, roll-outs / releases of eCommerce content and technology enablers

Relevant experience:
• Minimum 10 years of e-commerce, digital marketing, and/or digital product management
• Minimum 5 years of Amazon experience including negotiation of JVP and VIP plans plus a well rounded understanding of Amazon operational requirements
• Proven experience in building relationships with Amazon Senior Vendor Managers
• Deep understanding of Vendor Central, Seller Central and Amazon's Advertising Tools
• Direct experience building commercial joint action plans and achieving targets
• Direct B2C/B2B eCommerce experience (at least 2 years) or online agency background
• Experience in Tech is a plus
• Successful experience in developing customer centric solutions - needs analysis, value proposition definition, customer journey design
• Good knowledge of electrical distribution and industrial automation offer, as well as their customer and market segments
• Experience in value chain analysis and developing new online business models
• Experience in developing e-tail and marketplace channels
• Good understanding of web analytics and experience leveraging analytics to drive conversion optimization, personalization, and overall ecommerce/product growth
• Experience with digital marketing tools and instruments (SEM, Affiliate, Retargeting...)
• Good technical understanding of webshop / ecommerce systems

Required competencies:
• Leadership
• Business development
• Strategic and analytical thinking
• Data driven and familiar with agile / lean product development methodologies
• Strong resilience to solve operation challenges in all markets
• Structured and results oriented. Capable to distinguish between must-have and nice-to-have
• Effective written and oral communication. Able to adjust messages to fit the audience
• Passionate and ambitious
• Languages: English. German is a plus

Location: London, UK

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work. We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.