Alarm Response Officer - Night Shifts

G4S has an exciting opportunity for Alarm Response Officers to join our Belfast team.

As an Alarm Response Officer working in the G4S ARC, Alarm Receiving Centre, you will be responsible for the monitoring of our customer's alarm systems throughout the UK. You will be responsible for the safety of our customer’s staff, buildings, and assets, using a market-leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner.

This is a critical role to our security operation, and you will be fully trained to ensure that you are compliant with the required security protocols and are prepared to deal with any situation that may arise.

The role does require the successful candidate to work Monday to Friday 11 pm to 7 am and may include Bank Holidays.

Responsibilities:

• Providing excellent customer service
• Monitoring specific customers' alarms
• Answering inbound calls
• Responding to personal, residential, and commercial alarms
• Ensuring calls are dealt with in accordance with company/client procedures
• You will need to be able to make decisions quickly while being sympathetic and sensitive to varying situations; resilience is key along with a calm demeanor
• Taking ownership of incidents and seeing them through to resolution
• Maintaining accurate records and logging calls in the system
• Dealing with incidents and emergencies according to G4S escalation procedures
• Ensuring processes and procedures followed are in line with NSI regulations
• Contacting existing clients via telephone
• Compiling reports

The ideal candidate:

• Background in a call center environment
• Excellent attention to detail
• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• Comprehensive IT skills in office and/or Google

The role does require the successful candidate to work Monday to Friday 11 pm to 7 am and may include Bank Holidays.

Benefits

• Basic salary of £12.06 per hour, inclusive of night rate
• Excellent opportunities for career progression within both the department and organization
• Full training and support in the role will be provided from day one
• Plenty of overtime opportunities
• Free Parking
• 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
• Pension and Life Assurance scheme
• ‘Perks at Work’ scheme including staff discounts with major retailers such as: Argos, TK Maxx, Virgin Media, Currys PC World, and many more
• Working with a market-leading system