ALAÏA Deputy Boutique Manager - New Bond Street

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HOW WILL YOU MAKE AN IMPACT?

Boutique performance and sales achievement:

• Co-monitor the achievement of sales targets and KPI's for the boutique
• Work with the Boutique Director on quarterly action plan to deliver expected growth and reach targets
• Provide monthly and adhoc reporting (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount...) and propose corrective actions.
• Support the effective running of the boutique

Team management and people development:

• Support the Boutique Director in the management of the team to optimize personal and boutique performance and profitability
• Communicate and motivate the team around the strategy and vision of the Maison and their collective and individual contributions
• Support the Boutique Director in conducting team meetings, ensuring that staff is aware of the targets and clients experience best practices
• Support the Boutique Director with the annual performance management process to provide feedback
• Delegate operations activities and establish clear responsibilities within the team
• Assist the Boutique Director to provide trainings to the team and support the coaching to drive success
• Create a business-oriented approach and positive mindset in the boutique through team builder and supportive environment

Client development:

• Champion clienteling behaviors and ways of working among the team to drive a client centric business: proactive outreach with existing clients and prospects, head to toe styling, working by appointment
• Elevate client experience in store and out of store ensuring brand guidelines are met
• Define with HQ & Boutique Director the objectives in terms of client retention, recruitment and reactivation to achieve sales target
• Leverage all clienteling tools to achieve the results: clienteling app, client development plans, local experiences.
• Report on ROI following clienteling and CRM actions implemented in store, providing insight to unlock specific opportunities by store and client segment
• Work with retail network on strategy and execution of customer plans to reach top client growth objectives
• Research and negotiate local opportunities to partner with personal shoppers/stylists, and other targeted and qualitative groups to acquire luxury audience

Boutique operations and administration:

• Responsible for all group, Maison and boutique policies, procedures and guidelines to be applied in-store
• Monitor visual merchandising and displays to maintain brand image and boutique presentation
• Ensure compliance with sales, financial and security procedures as outlined by the Maison
• Supervise the boutique back office and administration, incl invoices, plannings, payroll, commissions etc.
• Monitor the quality of the client database per sales associate and that daily traffic is counted correctly daily
• Ensure the boutique is properly maintained (light, furniture etc) and take corrective actions in accordance with the Brand standards & guidelines

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Previous boutique management experience, especially in the field of luxury retail
• Strong people leadership skills and business acumen
• Excellent interpersonal, communication and organizational skills
• Ability to motivate and develop team as per ALAÏA's values
• Ability to show innovation and initiative, be proactive and pre-empt boutique and team issues
• Excellent presentation and brand ambassador for ALAÏA
• Ability to handle multiple demands and competing priorities
• Strong customer service approach and ability to drive CRM initiatives
• Fluent English (written and oral), Foreign languages a plus

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager