Airport Lounge Supervisor - Lufthansa Lounge Heathrow Airport

Sodexo; Hounslow; On-site; GBP 1,000; Full time

Job description

Job Introduction

About the Role

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.

We have a fantastic opportunity for an Airport Lounge Supervisor to join us at Lufthansa Lounge London Heathrow.

With customer service at the heart of what you do, you’ll be the first friendly face our visitors will see, and you’ll set the tone for each guest’s experience.

You’ll bring our service to life, by engaging with guests, creating a memorable pre-flight experience. You’ll play your part in getting the world moving again and bringing families together!

A few things about you

Your excellent attention to detail and good communication skills will ensure that you'll become an invaluable part of our team.

You’ll also have excellent organisational skills and love to provide service with a smile.

If you are a self-motivated individual, who can work flexible hours, on their own as well as in a team, and have experience in hospitality, we would love to hear from you!

You must provide 5 years employment history and proof of address.

Role Responsibility

1. Assist with overseeing the day-to-day operations including efficiency and quality.
2. Working with the BOH team to drive the service excellence.
3. Ensuring strict adherence to all H&S and Food Safety guidelines and systems.
4. Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
5. Oversee the ordering of all produce to always ensure sufficient supplies of all F&B and other materials.
6. Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
7. Provide training and guidance to service staff. Oversee staff performance, train and coach staff to ensure a smooth operation.
8. Monitor staff punctuality and grooming and guide as required.
9. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to lounge manager.
10. Participate in monthly beverage inventory.
11. Assisting guests with any problems or needs.

The Ideal Candidate

• Experience in hospitality
• Excellent attention to detail
• Excellent organisational skills
• You must provide 5 years employment history and proof of address.

Package Description

• 40 hours per week
• £15 rate per hour
• 4 days on 2 days off
• Mixed shift pattern: early (4:30-13:30) and late (13:30-23:00)
• Many employee benefits, rewards and recognition

About the Company

Why choose Sodexo?

You don’t just join Sodexo, you belong.
What do we mean when we say belong?
It’s simple. You create a company where everyone is respected and feels that their ideas count. You take care of the quality of life of your people. You make your workplace inclusive, encouraging people to bring their whole self to work every day. That’s our philosophy in a nutshell.

A career at Sodexo won’t tie you down, it actively encourages your progress. The diverse range of roles we offer is truly infinite. Whatever your skills, experience or passion, you’ll be encouraged and supported to have a fulfilling career.

We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment processes to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised, are guaranteed to progress to the selection process.

Click here to read more about what we do to promote an inclusive culture.

As part of our commitment to improving the quality of life, health and wellbeing for our employees we provide discounts and benefits that you can tailor to suit your needs. In addition to the essentials like 20 days holidays (plus bank holidays) and pension contribution, we can help you take advantage of being part of Sodexo with benefits such as:

• Sodexo Discounts - discounts from over 1,200 top retailers with you earning WOW Points (cashback) as you shop
• Talk – a free wellbeing support helpline for you and your family
• Up to three paid days each year to volunteer
• Your Lucky Number Employee Lottery (this also supports the Sodexo Stop Hunger Foundation)