Airport Duty Manager (Commercial Specialist)

London Southend Airport Company Limited; Southend-on-Sea; On-site; GBP 25,000 - 45,000

Job description

Airport Duty Manager (Commercial Specialist)

About London Southend Airport

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role; the sky is the limit here at LSA.

As one of the key employers for Southend City, we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before. We’re talking about Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more. There really isn’t a better time to join team SENsational.

About the role

As an Airport Duty Manager, my purpose is to ensure seamless operations by overseeing daily activities, coordinating with various departments, and resolving operational challenges. I strive to enhance passenger experience, maintain safety standards, and facilitate efficient communication to guarantee the smooth functioning of airport services.

I support the retail concessions and food and beverage teams in helping them achieve their KPIs.

I work closely with the food and beverage general manager and concession store leads, achieving operational excellence by orchestrating the coordination of services and managing staff deployment as necessary.

I address real-time challenges and implement strategic plans to optimize passenger flow, collaborating with different departments to streamline processes and ensure a well-coordinated and secure airport environment.

I constantly monitor operations to make swift decisions, contributing to the overall efficiency and positive experience for both passengers and airport personnel.

Key Responsibilities

1. I oversee daily operational plans with clear metrics for success, ensuring all customer interaction touchpoints perform to optimum standards.
2. I supervise and manage Control Room supervisors and Customer Service Ambassadors, being accountable for their performance standards and delivery.
3. I maintain cleanliness and maintenance standards across the airport by consulting with cleaning operatives and the facilities team.
4. I work alongside the Security management team to ensure site security and integrity.
5. I coordinate with the Surface Access Manager to assist operational performance of car parks, drop-off zones, taxi ranks, and rail stations.
6. I develop and maintain consultative relationships with regulatory bodies to improve working practices and ensure compliance.
7. I build commercial relationships with airport partners to help them deliver excellent trading standards.
8. I ensure adequate resources and compliance in cleanliness and presentation daily.
9. I investigate all customer and staff accidents and incidents during shifts, calling upon the Health and Safety team as necessary.
10. I produce comprehensive shift reports that are accurate and informative, highlighting inefficiencies and suggesting process improvements.
11. I keep my knowledge up to date with changes in legislation and regulation applicable to my role.
12. I promote a culture of continuous improvement among all teams.
13. I ensure all incidents involving customers, staff, or equipment are documented accurately and reviewed as necessary.
14. I support all departments in implementing operational contingency plans.
15. I provide operational support to the on-call ART manager.

Skills, Knowledge and Expertise

Aviation Security Manager Level 3 (preferred, but we can provide training if the job is right for you).

You must have experience in previous leadership roles in complex operational environments.

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package, designed with the wellbeing and job satisfaction of every colleague in mind!

Apprenticeships –we offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) while working. These courses are fully funded and available in a variety of disciplines.

Medicash - London Southend Airport funds cover for all airport colleagues, giving access to virtual GP & Physio appointments, several retail discounts, and a bespoke healthcare cash plan.

Access to a Wellbeing app containing features such as a mood tracker and counselling services.

Employee Assistance Programme to confidentially support colleagues with health and legal related issues.

‘My Gym Discounts’ offering up to 25% off memberships with over 3,800 gyms throughout the UK.

Mental Health First Aiders are available for support.

Cycle to Work Scheme providing savings on bikes and accessories.

World Duty Free Discount.

Sound good? Hit that apply button, we can’t wait to hear from you!