Aircraft Dispatcher

Who we are

At Skytanking Aviation Services ENG Limited we run an excellent service for our airline customers and have an exciting new opportunity opening at Birmingham Airport. It will be a busy operation but we go further to ensure we maintain a high standard of safety and service as we put our customers at the centre of our operations.

This is a great opportunity to join our growing ground handling business. Timescales can often result in a tight turnaround therefore you will need to be a good timekeeper, flexible when overtime is required if a flight schedule changes last minute and reliable as you are working as part of a dedicated team, so we need to be confident that you are committed.

We take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.

If you would like to be part of this service, and join a young but innovative business putting our customers at the centre of what we do, then we would love to hear from you about joining our team.

Your tasks

Job Purpose

You will be working in the Ground Services department. Ensuring consistent delivery of high performance standards in the provision of the smooth, timely and accurate processing of Aircraft turnaround, Internal/External Operational communication and Flight monitoring/record keeping. This is a “hands on” role and you will be expected to maintain Aircraft Dispatch and Weight & Balance competency. You should be able to demonstrate a hardworking, adaptable attitude and be able to thrive on variety in the workplace. A demonstrable background in Aviation Ground Handling with Operations/Dispatch/Load Planning experience is preferred.

Main Responsibilities & Objectives

• To consistently deliver the highest possible level of customer service at all times.
• To effectively manage an aircraft's turnaround giving support where appropriate.
• Responsible for a safe, secure and correct aircraft arrival/departure from its parking stand, this includes overseeing the safety of the entire operation on the ramp area, involving all staff and third party suppliers.
• Ensure all staff members fully comply with the health & safety at work act 1974 when carrying out their duties.
• Responsible for overseeing and co-ordinating the safe unloading/loading of aircraft.
• To assist with passenger services and passengers being directed to and from the aircraft in a safe manner.
• To comply with all airlines weight & balance documentation and load sheet regulations and to convey the loading instruction to ramp staff.
• Supervision of ramp agents and customer service agents affecting the aircraft.
• Ensure that the fuel load is loaded and agreed/confirmed with Captain and fuel provider.
• To ensure that security items, rush/unattended bags are loaded & documented correctly.
• Presentation of the load sheet with any final amendments made to the captain.
• Compliance with baggage reconciliation and Triple A requirements. To understand and operate radio equipment effectively and correctly.
• Co-ordinating & recording the safe and timely delivery of all services to the aircraft at the request of the crew or engineers.
• Responsible for the safe co-ordination of the pushback on departure of the aircraft and to ensure the ramp area is checked for FOD before aircraft arrival.
• Enhance the relationships between staff, the airport and contracted service providers to deliver consistently outstanding customer service.
• Carrying out any other reasonable request made by Skytanking Aviation Services in relation to protecting the operation and customer profile.

£13.32 Per hour, 37.5 hours per week

A fixed term contract will be offered with a possibility of becoming permanent.

Your profile

Experience

• 2 years’ experience as a TCO or Aircraft Dispatcher.
• Ensure all Airline Service Level Agreements/Key Performance Indicators are met or exceeded.
• Compliance with all Regulatory Bodies, HSE, Airline(s) and Stobart Aviation Services processes and procedures.
• Leadership, Delivery and ownership of providing an excellent and efficient standard of customer service to both internal and external parties.
• Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints.

Must be able to:

• Without exception, provide a 5-year history (with no gaps) including work and non-work activities.
• Have been a UK resident for the last 5 years.
• Be able to acquire a clear DBS certificate.

We Offer You

• Cycle to Work.
• Employee Assistance Programme.
• Life Assurance.
• Uniform provided.
• Pension.
• Discounted Gym Membership.
• Discounted Shopping Platform.

Your contact

Please send us your application exclusively via the online application form.

In case of questions, please don't hesitate to reach out to enghr@skytanking.com.

Skytanking Aviation Services ENG Limited

A PrimeFlight company

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About Us

At Skytanking, we have been providing aviation-related services since 1999. In addition to aviation fuelling, our portfolio includes ground handling, tank farm and hydrant management, investments in fuelling infrastructure, and engineering services. Our customers include airlines, airports and oil companies. Our 3,000 employees refuel an aircraft every 25 seconds on average at more than 93 airports in 15 countries in Europe, Asia, Africa and Australia. Skytanking is a 100% subsidiary of PrimeFlight Aviation Services Inc., which employs around 8,000 people at more than 220 airports.