Air Operations Specialist

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We`re building a more open world. Join us.

The Air Operations Specialist role sits on the Trips Partner Solutions team in the Travel Partnerships and Media (TPM) division of Expedia Group. This team provides day-to-day operational support for commercial airline partners and internal teams such as managing configuration, investigation, and content management. In this role, your technical expertise and passion for air operation services will be key to improve the experience of our travelers and travel partners.

Official internal job title: Air Partner Solutions Specialist

In this role, you will:

1. Issue Management: Prioritize and resolve air shopping, pricing, booking, and ticketing issues by conducting thorough investigations and using analytical tools to identify root causes and ensure timely resolution.
2. Troubleshooting: Troubleshoot price changes and review competitive air content/pricing analysis reports.
3. Cross-functional Collaboration: Work closely with various teams, including Product Management and Technology, to handle escalations, inquiries, and new initiatives, while supporting the rollout of new features and products.
4. Data Analysis: Research and analyze data trends to improve customer experience and reduce costs, providing continuous feedback to internal customers through meetings and reports.
5. Fare and Pricing Management: Ensure new and adjusted fares are correctly integrated into booking systems, advise on fare development, and identify discrepancies in pricing logic to maintain accuracy.
6. Operational Efficiency: Maintain a high level of detail in all tasks, perform effectively in a self-directed environment, troubleshoot issues, and review competitive pricing to ensure operational efficiency.

Experience and qualifications

1. Experience: 3+ years of experience in air operations, fare management, or a similar role within the travel or airline industry.
2. Technical Skills: Proficiency in Global Distribution Systems (GDS), fare filing, and pricing technologies. Robust analytical skills and familiarity with data analysis tools.
3. Communication Skills: Excellent verbal and written communication skills to effectively collaborate with cross-functional teams and present findings to stakeholders.
4. Problem-Solving Abilities: Strong problem-solving skills to identify and resolve complex issues related to air operations and fare management.
5. Attention to Detail: A high level of attention to detail to ensure accuracy in fare integration and operational processes.
6. Industry Knowledge: Extensive knowledge of airline fares, optional services, and industry best practices.
7. Self-Directed Work: Ability to perform effectively in a self-directed work environment, managing multiple tasks and priorities.

Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expediareg;, Hotels.comreg;, Expediareg; Partner Solutions, Vrboreg;, trivagoreg;, Orbitzreg;, Travelocityreg;, Hotwirereg;, Wotifreg;, ebookersreg;, CheapTicketsreg;, Expedia Group Media Solutions, Expedia Local Expertreg;, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.