Air / Ocean Freight Coordinator

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Client:

Location:

Purfleet, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3bcd77fe50d3

Job Views:

79

Posted:

22.02.2025

Job Description:

Our client based in Purfleet is looking for an Operations Specialist to join their established team with either Air or Ocean Freight experience. Please apply today to find out more about this exciting opportunity.

Overview of the Role:

Providing a high level of customer service, satisfaction, and operational compliance. As part of the operations team, learn all customer processes and be ready to support colleagues as required.

• Provides a high level of service for primarily OFR (but also AFR) customers and learns and develops skills relating to 3PL warehousing activities.
• Drives own performance and challenges others positively to achieve KPIs.
• Participates in reviews with the team to identify areas of improvement, reviewing KPIs and enhancing overall service quality.
• Collaborates with operations, warehouse team, and other functions to ensure smooth customer-related process flow.
• Prioritizes work tasks and calls out to team leader/supervisor where assistance is required, process improvement is needed, or where own workload enables assistance to other colleagues.
• Takes an active role in personal development and coaching, positively pushing line managers for 1-2-1 time, feedback, and identification of training needs.
• Serves as the primary contact for at least one of the team's top customers and provides buddy support to other colleagues.