Air Logistics Operational Care Specialist FA-OC

Ready to chart a course for a long-term career with a global logistics leader? Join our Operational Care Centre and become part of our ongoing success story!

Your Role

The Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). The Operational Care Specialist is also responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the KN gateways. All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems. Note that the working hours are 4 on 4 off, 07:00-19:00h.

Your Responsibilities

• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
• Manage operational tasks through Business Process Automation tools (BPA) and all related features.
• Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
• Report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.
• Monitor operational performance of carriers and other vendors and escalate/create awareness if performance and commitments are not being delivered.
• Initiate and resolve any rate or performance discrepancies.
• Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.

Your Skills and Experiences

• Experience in freight forwarding or customer service is preferred.
• Strong customer service orientation.
• Ability to communicate effectively.
• Problem solving skills.
• Ability to work on own initiative and as part of a team.
• Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines.
• Perseverance and resistant to challenge.
• Cope with change and embrace new technologies as well as demonstrate change management mind-set.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.