AI Systems Operations Manager

Checkatrade; London; Hybrid; GBP 40,000 - 80,000

Job description

About The Role

Checkatrade's mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. To accelerate our growth, we have a newly created opportunity for an AI and Automation Operations Manager. You'll lead the charge in deploying AI, Large Language Models (LLMs), and automation tools to transform our customer service and back-office administration processes. The mission is to streamline operations and drive measurable improvements in operational efficiency, increase team throughput, and foster innovation by creatively integrating diverse systems and tools. This role requires a curious, creative problem solver with a knack for experimenting with new technologies and integrating them into current systems and workflows. While coding skills are not required, expertise in prompt engineering and a talent for combining various tools into ingenious solutions are essential.

Location: Kings Cross, London.

Where do you fit in?

Reporting to the Marketplace Director, you'll identify opportunities to integrate AI, LLMs, and automation tools to enhance operational efficiency and productivity, reducing cost and throughput of our operation. You'll develop a roadmap for deploying innovative AI-driven solutions tailored to business needs. You'll design and implement workflows that creatively combine multiple systems and tools for optimal results. You'll pilot new AI and automation technologies, assessing their potential impact on business operations. Act as the go-to person for tracking the performance of deployed solutions, ensuring they meet defined objectives.

What's in it for you?

• The chance to make a real impact in a brand-new role within Checkatrade.
• Join a fast-moving scale-up business with ambitious goals and committed investors.
• Competitive salary which includes discounts from a wide range of retailers, a healthcare cash plan, and a scheme to help you buy the latest bikes or tech gadgets (plus much more!).
• Hybrid working 4 days in the office.

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.

What do you need to succeed?

• Degree qualified in Business/Economics, STEM or equivalent.
• Operational and analytical experience in sales and support systems focused roles within a marketplace business, big tech, or top-tier consulting firm.
• Strong understanding of AI, LLMs, and automation tools (e.g., RPA, Zapier, GPT-based systems).
• Expertise in prompt engineering to maximize the utility of AI models.
• The ability to creatively combine multiple tools and technologies to solve operational challenges.
• Experience in streamlining customer service or back-office processes.
• A passion for experimenting with new technologies and a knack for finding innovative solutions.
• Problem-solving and analytical skills with a focus on delivering practical outcomes.

About Us

We believe in the power of homes to improve lives, support livelihoods, and build communities. That's why our mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy.

Established in 1998, we've built a UK leading brand, expanded our trade base, and seen record levels of consumer demand - but this is just a start! We are excited about the unique opportunity ahead of us to deliver unparalleled growth while strengthening our position as a UK leading marketplace for home improvements and repairs.

Our values are who we are and what we do. As a collective we are all in and moving at pace. We have a bias for action and are always customer obsessed. We are innately ambitious and think big and bold. And we always do the right thing by our customers and our team.

So, if you want to be part of a forward-thinking, values driven business that is truly going places - then maybe this is the place for you?