AI SUPPORT ENGINEER

Experis - ManpowerGroup; Newcastle upon Tyne; Remote; GBP 60,000 - 80,000; Full time

Job description

Role Title: AI Support Engineer
Duration: 6 Months
Location: Remote - must be able to work 12 - 8pm
Rate: £600 per day
Umbrella only

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

Job Description

We are seeking a highly skilled and experienced Technical Support Engineer to join our team, to provide exceptional technical support for the range of AI service. This role requires a proactive individual with a strong technical background, natural curiosity and experience in setting up a support function and team within an organisation.

Key Responsibilities:

• Provide technical support for Sage Ai's suite of services, ensuring timely resolution of customer issues.
• Diagnose and troubleshoot issues with Sage Ai services, providing resolutions and translating responses for the correct audience.
• Collaborate with various cross-functional teams, including development, product management, and then with the various Sage product teams, to resolve complex technical issues.
• Develop and maintain comprehensive documentation for support processes, troubleshooting guides, and FAQs, for Sage Ai's integrated services.
• Help and continue the work in setting up and managing a robust support function for Sage Ai, including the implementation of support tools, systems & processes.
• Train and mentor junior support staff.
• Monitor and analyse issues and metrics to identify problems and areas for improvement.
• Ensure customer satisfaction by providing exceptional service and maintaining strong relationships with support and product teams.
• Stay up to date with the latest developments in AI technology and Sage Ai's services.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Technical Support Engineer or similar role, preferably within a large organisation.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a cross-team function in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering high-quality support.
• Familiarity with support ticketing systems.
• Familiarity with logging tools.
• Skills with Database queries.
• Understanding of code and code management systems.

Preferred Qualifications:

• Experience with AI services and technologies.
• Experience in setting up and managing support functions, including the implementation of support tools and systems.
• Strong technical skills, including knowledge of AI technologies, software development, and complex troubleshooting.
• Certifications in relevant technologies or support methodologies.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!