AI Senior Market Engagement Manager

Department: External Affairs
Team: AI for Impact, SDG Accelerator
Location: London with hybrid working
Position type: FTC until 31 March 2028, Full-time

What the hiring manager says

"In an era where AI's transformative power is rewriting industries, this role offers a unique opportunity to support the development and adoption of AI in low-middle income countries by and for underserved communities. Your role will be pivotal in creating cutting-edge, innovative technologies and ensuring that no-one is left behind in capturing the positive benefits of AI. While supporting the mobile operators and partners in this fast-moving space, you will also ensure ethical principles are at the heart of your work and deliver responsible AI by design. You will be part of a diverse team that is committed to foster AI innovation whilst also prioritising societal well-being, making a tangible impact on how AI shapes our world."
Mojca Cargo, AI for Impact Director

About the Team

The GSMA founded the AI for Impact initiative in 2017, to drive collaboration with partners across the public and private sector to commercially scale AI while protecting privacy and implementing ethics by design. Working with AI Leads from 29 mobile operators accounting for over 2 billion connections in 100+ countries and a network of global thought leaders from UN agencies, governments, international organisations, academia and private sector. The GSMA also facilitates collaboration and knowledge sharing for a sound policy and regulatory environment and has been invited to support various regional and global AI initiatives and coalitions (OECD, UNESCO, AI Verify Foundation, etc).

About the Role

• You will be at the forefront of supporting AI development and uptake in LMICs, by creating and delivering projects that help unlock its potential to enhance digital inclusion, provide innovative services and create new economic opportunities for underserved communities.
• You will kick off and manage a new stream of work funded by development partners of the GSMA, that is part of a wider Emerging Tech programme by the GSMA Mobile for Development team, including Central Insights Unit and Innovation Fund.
• You will develop and run a multi-year programme across the emerging Asia Pacific and African regions until March 2028, working closely with partners and leading experts from across the public and private sector.
• You will collaborate extensively with other GSMA colleagues and teams, including the M4D Central Insights Unit, to ensure your work is informed by the latest global industry insights and trends.
• You will also build your work on findings from previous in-country pilots, for example on local language models, and collaborate with expert colleagues from across the GSMA to shape and deliver impactful projects.
• As part of your role, you will be able to select and prioritise key activities, depending on the country requirements and key stakeholders' needs. This could include:
  
  • Identify and assess AI adoption opportunities across emerging Asia-Pacific and Africa, and design projects in collaboration with operators and partners.
  • Implementation support and/or provision of technical assistance to a shortlisted number of in-country projects to test, validate and scale use cases in collaboration with operators and partners.
  • Facilitation of partnerships (e.g., cross-sector engagement) to support the development of the local AI ecosystem in selected countries.
  • Identify external contributors such as consultants and researchers to deliver your objectives.
• You will be responsible for recruiting and managing two market engagement leads that will help you deliver the longer-term programme activities in selected markets.
• You will be working in a matrix-structured team, reporting into the AI for Impact Director, whilst delivering the activities in close collaboration with and under the oversight of the Mobile for Development team.

About You

• You are passionate about digital innovations and their transformative role in business, society and public sector. You have demonstrable experience in AI, big data, digital innovation, or any other emerging technology projects and eager to learn more.
• You have a good knowledge of the broader AI landscape, and ideally have undertaken market engagement activities and digital innovation projects that helped the underserved in LMICs.
• You understand how to engage various stakeholders within the AI ecosystem, at national, regional and international levels.
• You are familiar with responsible design practices and have affinity with considering ethical principles and their implications across the product cycle.
• You have excellent cultural awareness and a desire to work with teams around the world.
• You are able to work in a small team and to show the necessary flexibility to ensure the collective job gets done.
• You have experience in delivering results both through individual contribution and through leading culturally diverse, collaborative teams.

Contract type
Fixed Term Contract (Fixed Term)
Worker type
Employee

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics.