Agronomy Quality Support

All the details

M&S Food is changing, and fast! We are undergoing one of the biggest transformations in retailing today to build a bigger, better, fresher food business.

From Percy Pig to the freshest M&S Select Farms produce, we grow, source, and develop our own products to give our customers family-ready food that's unbeatable on flavour and innovation.

We need motivated people who are ready to bring their whole self to work and give it their all in a fast-paced team committed to being the best. After all, this is not just food This is M&S Food.

Are you passionate about ensuring the highest quality produce for consumers? At M&S, we are dedicated to delivering exceptional food products, and we need your expertise to make it happen. As an Agronomy Quality Support Specialist, you will support our agronomy team with store quality delivery, identify trends through complaint and system data, and gather feedback from stores and visits. You will produce and share reports from due diligence systems, support reporting development, and act as the point of contact for supplier admin queries. Additionally, you will create weekly complaint reports, support ad hoc admin and data requests, liaise with the Sustainability and Ethical teams, handle agronomy group meetings, coordinate crop reports, and organise bench marking samples. Your role is crucial in maintaining high standards and ensuring smooth operations. Join us in our commitment to excellence and sustainability, and help us delight our customers with premium, responsibly sourced produce.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What you'll do

Your key accountabilities will include:

• Supporting the agronomy team with store quality delivery, identifying trends though complaint and system data, issues raised and feedback from stores and visits.
• Produce and share reports from internal and external produce due diligence systems such as Food Experts, One Foods Platform, Select Farm and FIND among others.
• Support with the development of reporting to be used both internally and externally.
• Point of contact for supplier admin queries such as access to systems, issues with system performance.
• Collating and creating weekly complaint reports for the agronomy team.

Who you are

Your skills and experience will include:

• Ability to collect, analyse, interpret and present technical information from multiple sources in a clear, meaningful and concise fashion.
• Ability to use logic and reasoning to identify solutions to problems.
• Consistent record of developing and driving change and improvements to processes and systems.
• Experience of identifying areas for improvement and associated action plans that are aligned with business objectives to drive efficiency and enhanced governance.
• Ability to pick up, understand and interpret complex systems.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.