Agile - Tech Support Job Details | JLR

Jaguar Land Rover; Metropolitan Borough of Solihull; On-site; GBP 45,000; Full time

Job description

REQ ID: 127821
JOB TITLE: Agile - Tech Support
SALARY: £44,925

POSTING START DATE: 15/04/2025

POSTING END DATE: 29/04/2025

LOCATION: Solihull-On Site (Travel to otherside would be required)

As a qualified skilled professional at JLR, you’ll bring to life era-defining vehicles that people across the world know and love. You’ll collaborate with other expert technicians and leaders in skilled roles, who lend their insight to help realise our vision of modern luxury. Your dedication to excellence will ensure our production lines run smoothly and meet the highest quality standards. Craft an exceptional career with us.

This is an opportunity to join and support the Plant launch Organisation in the exciting AGILE in Launch Landscape, be an empowered Technical Lead and work cross collaboratively within the OTA Squad to help deliver the plant readiness in launch.

Working within Launch Quality Operating System guidelines and working towards delivering new model launch products and processes utilising Agile methodology; this role will support the Plant Launch function in the planning, control and delivery of all new model launch activities, from Programme Start right through to Job 1 +90 days. This is a key role that has cross functional interfaces, which will play a pivotal part in ensuring all key launch metrics and deliverables for the plant are met. You’ll be a lead member of the Squad participating in all aspects of Agile such as Daily Stand Ups, Sprint Planning, Big Room Planning and Showcase events.

WHAT TO EXPECT

1. Participate in raising and managing stories within JIRA, facilitating meetings, presenting at all levels, data analysis, creating documents with formulas/bar charts/graphs/pivot tables/macros, IPS standard problem solving and supporting the manufacturing team with H&S and Risk Assessments.
2. Highlight and manage all issues that may affect manufacturing up until final resolution.
3. Support build phases by travelling across different sites during prototype and other build phases and also support working a 3-shift rotation which may include early starts, late starts and unsociable hours.
4. Support the operational Agile Launch Supervisor with initiatives that deliver the Launch Quality Operating Systems & Integrated Product Structure and its associated scorecard metrics.
5. Operate as an AGILE Squad Support Member for Plant Launch, engaging with wider teams to work collaboratively.
6. Manage projects, working independently with limited supervision. Additionally, collate data using issue management systems such as eCCAR, JIRA and AIMS3 for achievement of operational results.
7. Act as a key liaison with other departments/squads to raise, track and report issues through robust issue management utilising ECCAR’s, AIM’s, SIM’s & Agile frameworks.
8. Pioneer the introduction of new processes and SSoW through the build phases, identifying ergonomic, risk assessments, Health & Safety concerns including solutions and help drive the implementation.
9. Undertake any other work as directed by their line manager in connection with their job and be flexible to work in different build environments and travel to other JLR sites when required to meet launch & business requirements.

WHAT YOU'LL NEED

1. Indentured Apprenticeship, Craftsman Certificate, or a Level 3 in one of the following - BTEC, NVQ, OCR Cambridge Nationals or National Diploma.
2. Relevant OR previous experience of T&F Launch and Quality in Manufacturing, including AGILE methodology, preferably completed courses on success factors and working to AGLIE principles preferred but not essential.
3. A transparent and dependable, effective communicator, with forward thinking vision for innovation, experienced in planning, co-ordinating and controlling your own workflow, holding the ability to convey complex ideas to all levels of the organisation.
4. Competent using Microsoft Office programs (Excel & PowerPoint) with the ability to produce plans, presentations, graphs, and process documents. The ability to use other software applications such as Jira/Confluence/ECCARs/Tableau, QBAY and FLAGS would be advantageous.
5. Strong analytical and proven problem-solving skills & root cause analysis are crucial as is a methodical, logical approach to work.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.

Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.