Agile Support Leader

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:
We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10-year licence) to operate the National Lottery starting February 2024.

We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Role Purpose:
The Role requires the person to be in office 2 days per week at our Watford office.
Supporting delivery of digital changes across the full spectrum of the digital roadmap, enabling the delivery of digital initiatives across strategic changes, functional and feature changes across our Web and App, including interfaces with the BFF, UPAM and other systems.

1. As an Agile Support Lead you will work within across our digital roadmap delivery horizontals. You will provide reporting and control support to the delivery team, implementing the correct digital delivery Ways of Working.
2. On behalf of the Head of Digital Delivery, you will be responsible for the ownership and upkeep of the digital delivery method, ensuring the right sized method is applied across the Digital Factory.
3. You will lead the creation of progress reporting and ensure the right delivery controls are designed and implemented. Including, but not limited to delivery metrics.
4. You will ensure the budgets are monitored and where there is projected deviation, it is flagged early to the Digital Factory leadership team.
5. You will be on-point for coordinating the end-to-end Digital Factory governance, with hands on accountability for the tracking and reporting into key governance meetings, including, but not limited to, risks, issues and budgets.
6. You will be comfortable to play out of position and support the Agile Delivery teams, where needed, stepping up and providing point cover as needed depending on the needs of the team and the specific Delivery challenge at the point in time.
7. You will contribute to the improvement of Delivery methodology within the Digital Factory, taking an active interest in developing Delivery tools and standards across the Digital Factory.
8. You will be a key member of the delivery team who drives team cohesion and balance through spotting, flagging and proactively addressing, where appropriate, pressure points.

HOW YOU WILL DO IT: Mindset

1. You are "Delivery obsessed" constantly looking for new ways to innovate and deliver maximum value.
2. Nurture and inspire the team to take responsibility for their delivery process and the outcomes they deliver.
3. You thread agile values and principles throughout your thinking, processes, and actions.
4. Provide data and facts to empower and enable the team to focus on delivering value.
5. Foster an open and honest team culture that welcomes constructive feedback, experimentation and is rooted in psychological safety.

HOW YOU WILL DO IT: Continuous Improvement

1. Own and ensure the digital delivery principles are maintained and reviewed to remain current and reflect the right ways of working.
2. You will use facts and delivery data to ensure the right focus is maintained in the right deliveries to maintain pace and quality delivery.
3. You'll be working within a team culture to build effective feedback loops across both team deliverables as well as owning WoW.
4. You'll hold the team to account on their action commitments from across the governance structure.

HOW YOU WILL DO IT: Delivery Toolset

1. Uses demand and capacity planning to create initiative forecasts at each lifecycle transition.
2. Confident at facilitating engaging and inclusive meetings and working sessions as required.
3. You will be an excellent communicator, both verbally and in written form creating concise and focused delivery reports.
4. Managing stakeholders building great relationships with stakeholders.

HOW YOU WILL DO IT: Behaviours

1. You will look to articulate and flag problems for resolutions using facts, data and insight from key control points, helping bringing people together to collaborate and resolving conflict to achieve consensus.
2. You will work from a position of trust and respect both from a team level and a DF Leadership level.
3. You will work across Product, Delivery, Engineering and Operations to promote and adopt Delivery consistency.
4. You will use your energy and enthusiasm and fact-based engagement to motivate and inspire others to want to take part in improving Delivery across the Digital Factory.

Key Measures of Success:

1. Delivery effectiveness - Risk and cost control (internal and delivery partner)
2. Velocity reporting - Delivery throughput, deployment frequency, cycle time
3. People Health - Supporting the response rate for engagement measurement

Key Skills and Experience:

1. You will be experienced and have a track record of being at the centre of delivering complex technology projects and programmes through multi-disciplinary teams using agile and lean software and design-thinking development methodologies.
2. Must have the ability to deliver at pace and pin-point the key risk and issue themes by effective horizon scanning.
3. Experience and track record of managing the commercial spend and budget management with multiple delivery partners and providing budget burn and projections of end of contracted term position.
4. Flag opportunities to invest budget underspend in to tackle key delivery risks.
5. You thrive on responsibility and completing tasks in a timely manner with good, clear communication.
6. You are equally comfortable working independently, and in a team to deliver excellence, working across boundaries and also within the Digital Factory.
7. Your ability to work to set priorities and focus on what is most important whilst maintaining resilience under pressure.
8. Strong stakeholder management skills, able to understand and relay strategic objectives and plans and drive alignment.
9. Excellent communication and influencing skills, including the ability to explain complex technical challenges in a simple and effective manner.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.