Aftersales Support Manager

Lookers Motor Group Limited; Belfast; On-site; GBP 30,000 - 45,000

Job description

OTE

GBP £35,000.00/Yr.

Overview

Job Title: Aftersales Support Manager

Location: Charles Hurst Belfast Usedirect

Salary: OTE 45k Basic negotiable subject to experience. Minimum £30,000

Hours: Monday - Friday 8:30am-5pm. 40 hours per week, No weekends

Employment Type: Full-time. Permanent

Are you an experienced Service Advisor/Service Manager or Technician and fancy a Monday to Friday job with flexible working hours and an electric company car?

About the Role: As our Aftersales Support Manager, you’ll be responsible for ensuring top-tier support and service for our customers post-purchase. You'll lead a dynamic team, manage customer queries, oversee warranty claims, and work closely with other departments to enhance our overall customer experience.

Key Responsibilities:

• Lead and develop the aftersales support team
• Manage customer inquiries and ensure timely resolutions
• Oversee warranty claims and service processes
• Monitor customer feedback to improve service delivery
• Collaborate with internal teams to enhance customer satisfaction

What We’re Looking For:

• Proven experience in aftersales or customer service management
• Strong leadership and problem-solving skills
• Excellent communication and organizational abilities
• A customer-first mindset with a proactive approach
• Experience in [industry-specific knowledge, e.g., automotive, electronics] is a plus

Qualifications

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business, which is why we are continually working to provide a market-leading rewards and benefits package.

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join one of our colleague car plans and cycle to work scheme
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well-being

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driver's license check will also be carried out.