Aftersales Manager

Omega Resource Group; St. Neots; On-site; GBP 45,000 - 55,000; Full time

Job description

Job Title: Aftersales Manager

Location: Nurney

Pay Range/details: up to £55,000 DOE

Contract Type: Permanent

Omega are supporting a major international distributor of Turfcare machinery and irrigation solutions in their search for an experienced Aftersales Manager. This is an exciting opportunity for a dynamic professional to lead and develop aftersales operations including parts, servicing, and customer support across the Irish territory.

This role is ideal for someone with strong technical knowledge and commercial acumen who thrives in a leadership position with full operational responsibility.

Key Responsibilities - Aftersales Manager

1. Lead and manage all aftersales activity including retail servicing, training, parts operations and customer support.
2. Act as the primary contact for all servicing and parts enquiries, coordinating technician visits and managing machinery logistics.
3. Direct and oversee the mobile and workshop-based technician team, managing daily schedules and service delivery.
4. Develop aftersales growth strategies and implement plans to enhance market share of parts and service.
5. Control local inventory, purchasing and stock availability to ensure optimum customer service and order fulfilment.
6. Drive and implement local parts marketing campaigns and promotional activity.
7. Ensure aftersales operations consistently meet and exceed customer service expectations.
8. Take responsibility for achieving high performance against internal KPI scorecards and service standards.
9. Monitor and develop pricing strategies for parts and services, responding to market trends and customer feedback.
10. Collaborate with General Management on reporting, budgeting, and long-term business strategy for the department.
11. Work with Marketing to coordinate promotional material and brand-building aftersales campaigns.
12. Carry out customer visits to promote parts and services and build long-lasting client relationships.
13. Promote and sell service contracts to enhance recurring revenue and customer retention.
14. Attend relevant product and technical training to stay up-to-date and support ongoing team development.
15. Maintain responsibility for site security as a key holder.
16. Ensure compliance with all company policies and procedures.

Qualifications & Requirements - Aftersales Manager

1. Proven experience managing aftersales operations in a technical or mechanical environment.
2. Strong understanding of engines, hydraulics, and electrical systems.
3. Excellent communication and interpersonal skills.
4. Well-developed leadership skills and ability to manage and motivate a team.
5. Commercially minded with experience driving sales growth.
6. Strong organisational and administrative capabilities.
7. Highly proficient in Microsoft Office (Word, Excel, Outlook).
8. Strong analytical, problem-solving and multi-tasking skills.
9. Flexible, proactive, and solution-focused approach.
10. Full driving licence.

For more information on this role, please contact Kieren Provis on (phone number removed), or send a copy of your CV to (url removed).