Aftersales Manager

Porsche Retail; London; On-site; GBP 80,000 - 110,000

Job description

The Porsche Group, PAG or Porsche AG (Dr. Ing. h.c. F. Porsche AG), is the world's most prestigious automobile manufacturer. The brand is synonymous with excellence in engineering, design, and performance, and it has a rich heritage in motorsports. Porsche is also deeply committed to innovation and sustainability, focusing on developing and implementing advanced technologies to enhance the driving experience and reduce environmental impact.

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

In this highly influential role as an Aftersales Manager, you will lead a committed and passionate team of 50, supported by a highly experienced management group of five. Your mission will be to achieve and exceed customer loyalty and profit targets by delivering an unrivalled customer experience that embodies the Porsche ethos of excellence. By reporting directly to the Centre Principal, your role will be pivotal within both the Porsche Centre West London leadership team and the broader Porsche Retail Group management team.

Responsibilities:

1. Support the delivery of business strategy and objectives. Communicating Porsche's mission and values.
2. Plan and manage service plans in coordination with the Centre Principal.
3. Organise and control service staff activities to achieve targets.
4. Contribute to overall company development and manage the service budget.
5. Develop quarterly business plans for department improvement.
6. Monitor customer satisfaction and implement enhancements.

Minimum Qualifications:

1. Valid UK Driver's License.
2. Experienced Aftersales Manager, General Manager or Dealer Principal with an established background in aftersales.
3. Extensive knowledge managing large-scale operations.
4. Excellent knowledge/interest in the motor industry.

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

1. An extremely competitive basic salary and bonus scheme, with an OTE of approximately £110,000.
2. 25 days holiday per year plus bank holidays, with extra days for long service.
3. A Porsche funded vehicle, plus fuel card for both personal and private fuel.
4. Life Assurance.
5. DC Pension Scheme.
6. Dedicated mental health champions.
7. Employee representative body - your voice at work.
8. Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products.
9. Employee Assistance Program - support and advice on issues impacting your wellbeing.

Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You're welcome to request a full synopsis of the job description during your first round of interview, should you be successful.

We look forward to hearing from you.