Aftersales and Service Manager - Dealership

Aftersales and Service Manager - Dealership
Location: Conlig
Type: Full-time, Permanent

VANRATH is working closely with one of Northern Ireland's longest-standing, family-owned car dealerships to recruit an experienced Aftersales and Service Manager. This is an excellent opportunity to join a well-established business that values progression and long-term development.

Salary & Benefits

• Competitive salary (negotiable based on experience)

• Bonus scheme

• Company vehicle

• Company pension

• 30 days annual leave

• Additional employee benefits

Role Overview
The Aftersales and Service Manager will be responsible for overseeing all post-sale operations, ensuring the team delivers outstanding customer service while meeting departmental targets. This role involves people management, strategy, and driving performance across the aftersales division.

Key Responsibilities

• Lead and manage the aftersales team to ensure business objectives are met

• Develop and execute the department's operational strategy in line with company goals

• Maintain high levels of customer satisfaction throughout the service experience

• Ensure compliance with franchise guidelines and standards

• Analyse and report on departmental performance using key metrics

• Continuously improve service processes to enhance efficiency

• Provide coaching, mentoring, and support to staff

• Promote clear communication across departments

Candidate Requirements

• Minimum of 2 years experience in a similar leadership role

• Previous experience in the motor trade or aftersales sector preferred

• Strong leadership and organisational skills

• Excellent communication abilities

• Full UK driving licence required

To find out more about this opportunity, please apply via the link or contact Jack Groves at VANRATH in strict confidence.