Aftersales Administrator and Engineer Support

Menter a Busnes; England; On-site; GBP 35,000; Full time

Job description

Aftersales Administrator and Engineer Support - Farm Machinery Manufacturer

Location of the Job: Office based - East Midlands.

Salary and Benefits Package:

• Paying circa £35,000 basic salary, depending upon experience.

• BUPA health cover, with the option to add on family members.

• 25 days annual leave plus bank holidays.

• Death in service.

• Excellent company pension scheme.

Additional information:

• This is a permanent full-time position.

• Fully office based.

• Working hours are 8.30am - 5.30pm, Monday - Friday.

• 30 minutes lunch break.

About The Company:

You will be working for one of the largest Agricultural and Farm Machinery Manufacturers in the world.

The Job Role Details:

Based at the head office, in the Midlands, you will be responsible for the general administration of the aftersales processes (Service & Parts) reporting to the Aftersales Manager of this specialist Farm Machinery business. You will be supporting the Engineers. The position is a hands-on administration and practical role supporting all areas of the aftersales business, previous Agricultural Engineer or Service experience is required.

Key Responsibilities:

You will be responsible for:

Parts:

• Creating, generating, and compiling routine reporting documents for the UK parts business, consulting with the UK parts team, and head office colleagues.

• Generating Parts KPI's.

• Attending regular weekly parts meetings and in the absence of the Aftersales Manager, report to the head office parts team: Parts order intake progress, Parts invoicing progress, 3rd Party sales order portfolio and invoicing status.

• Invoice third party orders to dealers. Process credits/returns of third-party orders.

• Request and check quarterly/annual commissions payments from third party suppliers.

• Co-ordinate parts returns. Arrange return of parts, processing credits to dealers and keeping detailed records of items for return.

• Process parts price claims.

• Generate, with the assistance of the parts team, routine parts information letters and bulletins.

• Issuing of the monthly/quarterly dealer parts bonus letters and statements.

• Consult with third party suppliers.

• Place FOC and internal parts orders on behalf of parts, sales and service departments and produce month-end reports of the orders for the Financial Controller.

• Support dealers with general parts enquiries.

• Consult with colleagues in UK and EU on parts enquiries and parts claims.

• Send letters, newsletters, emails to dealers.

• General administration support.

Service:

• Monitor product recall progress and status, and report results to the Aftersales Manager, Area Service Managers, and dealers.

• Dealer Tractor Management process.

• Warranty KPI.

• Co-ordinate warranty parts returns, arrange return of parts, create proforma invoices for customs processes and organise shipments.

• Release safety and service recalls to network of dealers (includes checking recall notices received for accuracy and language, producing supporting letters and spreadsheets).

• Chase up safety and service recalls with dealers.

• Support training processes, preparation, and administration.

• Assist presenting training courses.

• Invoice service training courses.

• Support dealers with standard warranty and extended warranty registrations.

• Consult with colleagues in UK and the EU on service enquiries.

• Send letters, newsletters, emails to dealers.

• Create user accounts.

• Other general administration support.

• Generate, with the assistance of the service team, routine service information letters and bulletins.

• Answer main line telephone with other admin staff.

Ideal Person Skills & Qualifications:

You will have / be…

• Dealership / service department / Agricultural Engineering experience is required.

• Excellent technical, admin and organisational skills.

• IT literate - Microsoft, SAP, Excel, Dealer Systems.

• Engineering or technical background.

• Excellent communication skills - able to relay information accordingly.

• Great team-player.

• Forklift operator experience - beneficial but not essential.

How to apply: Please click on the apply now button.