Aftermarket Sales Representative

Caterpillar; Larne; On-site; GBP 44,000 - 56,000; Full time

Job description

Career Area:

Sales

Compensation Grade:

23

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Aftermarket Sales Representative (2-year fixed term contract)

Salary/Grade: £44,980 - £56,000 per annum (depending on experience)

Location: Larne

Benefits:

• 25 days annual leave plus bank holidays
• Up to 12% bonus
• Contributory pension scheme - Caterpillar will double the employee's contribution up to 6%
• Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.

Flexible working arrangements will be considered for this role, in-line with the needs of the business.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centres, municipalities, and more.

With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers.

We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building. Join our team to help build a better, more sustainable world for future generations!

The opportunity

FG Wilson, within Caterpillar's Electric Power Division, has been a leader within the power generation industry for almost 60 years. Our generator sets have been trusted to provide essential power to a wide range of applications globally. From 6.8 to 2,500 kVA, FG Wilson offers one of the widest ranges of diesel-fuelled generator sets, built in modern global facilities. We have a network of dealers across the world, supporting our customers with everything from product selection to installation and a lifetime of service.

The FG Wilson team is expanding to support our exciting growth objectives and this is an excellent opportunity to be part of that journey. This is a critical role helping to deliver FG Wilson's Parts & Services growth strategy, reporting to the European & Latin America Sales Manager.

This role will work with customers, dealers and internal departments to support delivering a world-class aftermarket Parts & Services support to our customers. From understanding customer needs and market trends, to setting growth targets with dealers and working with internal functions such as engineering, operations and marketing to deliver what our customers need.

What you will do:

• Work closely with customers, internal functions and external dealers to ensure customer needs are identified and understood.
• Ensure FG Wilson key sales growth initiatives related to parts & services are delivered.
• Identify territory and/or services offerings growth opportunities through engagement with global sales teams.
• Ensure customer solutions are developed and executed in a timely manner.

What you have:

Customer Focus - Level Extensive Experience:

• Meets regularly with customers to understand their wants, needs and expectations.
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Works closely with internal functions and external dealers to ensure customer needs are met in a timely manner.

Value Selling -Level Working Knowledge:

• Presents technical product or service costs and benefits in reaction to prospect or customer requests.
• Documents proposed product/service solutions to be presented to potential customers.
• Works closely with engineering and operations teams to determine how customer needs can be met.

Decision Making and Critical Thinking - Level Working Knowledge:

• Identifies, obtains, and organizes relevant data and ideas from customers, dealers, and/or internal functions.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications -Level Working Knowledge:

• Makes oral presentations and writes reports needed to support customer and/or dealer decision making.
• Ability to communicate effectively with a wide range of internal functions, including leadership teams, and externally with customers and/or dealers.
• Ability to use technical jargon as necessary; avoids technical jargon when inappropriate.
• Looks for and considers non-verbal cues from individuals and groups.

Relationship Management -Level Working Knowledge:

• Provides prompt and effective responses to customer requests and interactions.
• Monitors customer satisfaction levels on a regular basis.
• Alerts internal team(s) and/or external dealers to problems in customer satisfaction.
• Differentiates the roles and responsibilities in a business relationship.
• Works with customers to address critical issues and resolve major problems.

Negotiating -Level Basic Understanding:

• Uses active listening and probing techniques to surface problems, issues, and interests.
• Demonstrates a willingness to examine own position.
• Presents own position and listens attentively to position of others.

Additional information:

• Up to 50% travel requirement.
• This position is requiring a 5-day weekly office presence onsite at our Larne office.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. #CaterpillarNI #LI

Caterpillar is an Equal Opportunity Employer (EEO).

Posting Dates:

April 11, 2025 - April 25, 2025

The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.