Aftercare Triage Nurse or Midwife - 30 hours

Aftercare Triage Nurse or Midwife - 30 hours

British Pregnancy Advisory Service (BPAS)

Are you a Registered Nurse or Midwife (practising) with experience in a fast-paced clinical triage environment?

We're looking for an Aftercare Nurse or Midwife to join our supportive & dedicated telephone triage team. This is a permanent, home-based, part-time role working 30 hours per week. Our team handles a high volume of calls each year, providing compassionate & efficient clinical triage, ensuring patients receive the right support & advice.

You'll be required to work shifts on a flexible rotating schedule across a 24/7 service, including some evenings, weekends, & overnight shifts. Your rota is provided in advance; however, full flexibility is required.

About the Role

We're a learning-based culture where team members are supported to grow, reflect, & develop their skills. We thrive on kindness, collaboration, & a shared commitment to patient safety, ensuring the best possible care for those who need our support.

As an Aftercare Nurse or Midwife, you will provide pre, during, & post-abortion, vasectomy, & sexual health triage over the phone. Your role will involve assessing patient concerns, identifying potential complications, & providing appropriate clinical advice or referrals where necessary. This is a triage-focused role, ensuring patients receive timely guidance & support.

Every patient is different, & you must adapt your approach to meet their individual needs. You'll assess and provide medical advice to a varied patient group with a wide range of conditions and concerns.

Main duties of the job

• Provide clinically safe triage care for patients with a broad range of questions & concerns before, during, & after their treatment.
• Book post-operative checks for patients who need follow-up care in clinic.
• Refer patients to our counselling service & safeguarding team when needed.
• Refer patients to A&E or their GP where appropriate.
• Make safeguarding risk assessments & referrals to social services or other relevant agencies if needed.
• Accurately update patient notes & inform clinics of any required follow-ups.

About You

You'll be a Registered Adult Nurse Level 1 or Midwife (practising) with experience in midwifery triage, gynaecology, abortion care, or a related acute setting. You'll need:

• Experience in a fast-paced, high-volume clinical triage setting.
• Strong decision-making skills and confidence in telephone-based clinical assessment.
• A broad clinical knowledge, with experience working to guidelines, policies, & procedures.
• Good IT skills, including proficiency in Microsoft Office.
• Exceptional interpersonal, communication, and listening skills.
• The ability to work autonomously, making sound clinical decisions while independently managing patient triage, and self-motivate in a home-based setting.

This role fully supports your NMC revalidation, ensuring you can maintain your registration while gaining valuable experience in clinical triage. All training, patient interactions, & professional development will contribute towards your revalidation requirements.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits:

• 34 days annual leave per year.
• You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

Job responsibilities

Further Information:

The job description along with the terms & conditions for this role are available to download on the right-hand side of the advert.

Location: Home Based

Some travel to BPAS hub & unit locations around the UK will be required for the successful candidate in the first few months of employment for training and induction purposes. Visits to head office in Leamington Spa will be required for meetings & training, approximately twice a year.

Hours: 30 hours per week

Working Pattern: You will be required to work shifts across a service that runs 24 hours a day, 7 days a week including some evening, weekend and overnight shifts. Schedules are provided in advance and discussed at interview.

Salary: £36,938 to £44,625 per annum - pro-rata for part-time hours, depending on skills and experience.

If you thrive in a fast-paced triage role, can handle a high volume of calls, and want to be part of a compassionate and patient-centred service, we would love to hear from you!

This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.

The Small Print: All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, unfortunately, you will not have been shortlisted on this occasion.

References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Person Specification

Qualifications

• Adult Nurse Level 1 or Registered Midwife (Practising).

Experience

• Post registration experience in primary/urgent care.
• Working to clinical guidelines, policies, and procedures.
• Gynecological nursing experience or relevant specialty i.e. Sexual health.

Knowledge and Skills

• Previous Nurse Triage/ Telephone advice experience.
• Excellent interpersonal & communication Skills.
• Listening Skills/ Ability to obtain and process information from any caller.
• Accurate administrative competence.

General

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
• Please state your NMC Pin.
• Are you aware that this role has a working pattern that you will be required to work shifts across a service that runs 24 hours a day, 7 days a week? This will include some evening, weekend and overnight shifts.
• This role is working part-time for 30 hours per week from home. Can you commit to this?
• Please enter any information in support of your application.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

British Pregnancy Advisory Service (BPAS)

£36,938 to £44,625 a year- Pro-rata for part-time, depending on skills & experience.