Enable job alerts via email!
Aftercare Customer Service Manager
CCA Recruitment Group
London
On-site
GBP 45,000 - 55,000
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Job summary
An established industry player is seeking an Aftercare Customer Service Manager to enhance customer experiences in the residential property sector. This role involves managing communications with high net worth individuals, overseeing snag and defect management, and ensuring smooth handovers in new build properties. If you have a passion for delivering exceptional service and a strong background in property management, this is a fantastic opportunity to make a significant impact. Join a dynamic team dedicated to providing top-tier customer experiences and contribute to creating lasting impressions for new homeowners.
Qualifications
- Experience in delivering world-class customer service.
- Knowledge of handling snags and defects with contractors.
Responsibilities
- Manage high net worth customer communications during property handovers.
- Conduct pre-completion inspections and ensure customer satisfaction.
Skills
Customer Service
Problem Solving
Communication
Education
Experience in Residential Property
Knowledge of the Property Sector
Job description
Aftercare Customer Service Manager
Location: London SW8
Salary: £45,000 - £55,000 - Temp to Perm role
Do you have any experience working in Residential Property after care?
Do you enjoy delivering world-class customer service?
Do you have experience in snags and defects and liaising with contractors?
Are you good at problem solving?
- Dealing with high net worth individuals who have moved into a new build
- Conducting pre-completion inspections and handling customer communications
- Handovers and home demonstrations, and dealing with snag and defect management
- Assisting with the process of apartment completions with purchasers or their agents, ensuring the best level of customer experience
- Knowledge of the Property Sector is essential
- Previous experience working with new build properties
- Customer Experience experience
- Handling snags and defects with contractors
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
Similar jobs
Senior Product Manager - Services (Remote - United Kingdom)
Only for registered members
London
Remote
GBP 50,000 - 90,000
Senior Product Manager - Services (Remote - United Kingdom)
Only for registered members
London
Remote
GBP 50,000 - 90,000
Service Delivery Manager (Mat Leave Cover). Job in London Education & Training Jobs
Only for registered members
London
Remote
GBP 35,000 - 65,000
PR Senior Account Manager / Account Director - Financial Services
Only for registered members
Greater London
Remote
GBP 45,000 - 50,000
Clinical Team Lead
Only for registered members
London
Remote
GBP 40,000 - 80,000
Customer Support Customer Support Specialist Europe Remote 40K - 55K
Only for registered members
London
Remote
GBP 30,000 - 50,000
job faster
