After Sales Specialist

Gecko Travel Recruitment are working with a Luxury Tour Operator, who through continued success are looking for an After Sales Specialist to join their team. The After Sales Specialist will be the customer point of contact for anything post reservation and will offer an exceptional level of customer service.

The ideal candidate will have at least 3 years travel industry experience in a sales, administration, or customer service role. This is an office-based role in Alderley Edge.

The role:

1. Providing excellent customer service to existing customers
2. Carrying out any post booking administration such as name changes and collating the passport details for API and checking in purposes
3. Managing the reservation invoices and payments
4. Liaising with the customer on any flight schedule changes
5. Preparing travel documents for reservations
6. Managing any concierge requests from customers
7. Any adhoc tasks relating to post reservation

You will have:

1. Minimum 3 years travel industry experience
2. Ability to commute to Alderley Edge minimum 4 days a week
3. Outstanding organisational and administration skills
4. Customer first approach to your work, always going the extra mile

Additional Information:

1. Salary circa £27,000 per annum
2. Office based in Alderley Edge minimum 4 days a week
3. Generous annual leave entitlement
4. Excellent company benefits

If you would like the opportunity to join this award-winning luxury travel business where you will be part of a small, dynamic team then this could be the role for you.

Please note that if you do not hear from Gecko Travel Recruitment within 7 days of your application, you have not been successful on this occasion.