Aether Host - Operations

Operations Host (Aether Private Terminal)

Based at Manchester Airport

Part time (30 Hours per week) mix of early and late shifts – earliest start time from 3:30am with latest shifts finishing at 22:30pm

Permanent contract

£26,448.61 pro rata (plus 17.5% shift allowance)

Why MAG?

Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport. Positioned in a contemporary, self-contained, private space, completely away from the main airport terminal, Aether elevates every sense of the airport journey, even the functional, including check-in, security and private parking. Designed with meticulous attention to detail, Aether boasts a curated menu, panoramic runway views, and dedicated staff attending to guests’ needs.

Aether is MAG’s most premium guest journey. You will be an integral part of delivering a seamless, effortless, and elevated 5* travel experience. This is a once in a career opportunity to be part of the launch journey and bring the Aether brand to life!

You’ll also have access to some great benefits including:

1. Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
2. 24 days holiday plus bank holidays
3. Free parking
4. Subsidised public transport
5. Huge range of company discounts
6. 2 volunteering days per year
7. Free VirtualGP service, available 24 hours a day, 7 days a week
8. Care Concierge service

About the role:

The role of Host (Operations) is multiskilled and varied. You will be interacting with our guests from kerb to gate and gate to kerb, including check-in, baggage, security, and chauffeuring duties, collaborating with stakeholders such as control authorities, to maintain a safe and secure environment for guests, colleagues, and the public.

Duties include:

1. Carry out a multi-stage Aether check in process.
2. Checking travel documents, dangerous goods and tagging hold luggage in accordance with individual airline Standard Operating Procedures.
3. Screening and searching of intending passengers and luggage using x-ray equipment and body scanner.
4. Provide a chauffeuring service to ensure the safe transportation of guests and belongings / luggage to and from gate or hand off point in accordance with airside driving standards and gate protocols (training will be provided)
5. Working with our baggage handling service partner, transporting and hand off of hold luggage in accordance with individual airline Standard Operating Procedures.
6. Presentation of international arriving guests and baggage for Border Force verification.
7. Undertake patrols by foot or vehicle of airport premises and periphery
8. Cleaning, refuelling and conducting physical searches of vehicles between movements
9. Covering Front of House as required to ensure continuity of the operation and service delivery
10. A full job description is available on request and will be issued prior to interview

What will make you successful in the role?

1. No previous security knowledge required as full training will be provided together with on-the-job coaching, however you do need to be able to:
2. Demonstrate outstanding experience in a customer focused environment
3. A focus on attention to detail
4. Ability to work in a team or unsupervised
5. Hold a clean & valid UK Driving Licence
6. Good Numerical and Literacy skills
7. Have colour perfect vision
8. A second language would be advantageous in order to communicate with a wide range of customers, but not essential
9. Have resided continually in the UK for the last three years to be able to obtain Counter Terrorism Clearance

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity