Advice Quality Consultant

M&G; Huddersfield; On-site; GBP 30,000 - 60,000

Job description

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

The Team:

The Advice Quality team undertake quality assurance activities for pre-sale and post-sale advice and forms part of the Risk Control & Compliance function within M&G Wealth Advice. We focus on the following advised sales: Retirement Planning, Estate Planning, Pension Switches, Investment Replacement, Regulated Mortgages, Protection, and Equity Release.

Within the Advice Quality team sits the pre-sale and post-sale Advice Quality Consultants. The pre-sale team will assess the suitability of the advice prior to it being presented to the client, with the post-sale team completing the final assessment post-sale.

We are one team, aligned to one purpose. Clients and customers are at the heart of everything we do, ensuring the correct client outcomes are achieved. We act with care and integrity, each taking accountability, ownership, and responsibility for doing the right thing.

The Role:

Reporting to the Advice Quality Manager, you will undertake quality checking of advised sales and have sufficient product and technical knowledge to make judgments on the suitability of advice outcomes and documentation standards in line with regulatory requirements.

You will have analytical skills to assess quality outcomes and draw conclusions, with an ability to provide effective feedback. This requires effective communication skills and an ability to report on quality activities.

The role would be a great opportunity for those looking to progress their career within an Advice Quality function and further their knowledge with specialised advised sales areas such as Equity Release and Long-Term Care.

Key Responsibilities for this role:

• To operate quality checking of advised sales enabling effective judgments on the suitability of client outcomes and supporting documentary evidence, in line with regulatory and internal standards.
• To advise on quality outcomes, providing clear professional feedback to advisers with adequate rationale.
• To provide concise feedback on outcomes achieved and where quality can be improved to develop advisers to achieve better client outcomes and file quality documentation.
• To operate collaboratively with colleagues to improve overall quality outcomes and provide consistent feedback.
• Build a rapport with the advisers within the firm and other Compliance Departments to ensure that good relationships are maintained.
• Contribute to the design and implementation of quality standards, identifying any trends and proposing resolutions to achieve the required standards.
• Achievement of individual productivity targets and objectives.
• To prepare reporting on quality assurance activities.

Key Knowledge, Skills & Experience:

• Relevant professional qualification (CII Diploma in Regulated Financial Planning or suitable alternative at Level 4 or above) is essential for the role or could be achieved within 6 months.
• Detailed knowledge of assessing suitability of advice outcomes, ideally from working in a compliance function.
• Detailed knowledge of Pension and Investment products is essential to the role.
• Working knowledge of Risk, Compliance, and Advice in UK financial services.
• Some experience of Financial Services regulation, in particular in the context of suitability, would be an advantage.
• Experience with Mortgage, Protection, and Later Life products would be an advantage.

Work Level: Experienced Colleague

Recruiter: Phoebe Ewers

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice, and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability, or long-term condition, we are looking to attract, promote, and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job will be offered an interview if they 'opt in' to the scheme when applying.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [e-mail]