Advanced Services Engineer - CSS Database Infrastructure Specialist

Advanced Services Engineer - CSS Database Infrastructure Specialist

Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Advanced Support Engineer. If you have a passion for innovation in tech, we want you on our team!

Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We’re looking for an experienced and self-motivated engineer to work on customer premises in the UK as our Database Infrastructure Specialist. Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services.

This is an onsite role with customers 5 days per week, in London and UK South

Why work at Oracle

• A competitive salary with exciting benefits
• Flexible and remote working
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

What you’ll do

Become our customers' trusted technical advisor and develop a deep knowledge of their systems and needs. You’ll support the operation of infrastructure and platform deployments onsite and in cloud, delivering services that drive customer success and innovation.

• Provide production operation support for ODI. Support the stability, availability, and performance of critical business systems. Install, configure, and operate Exadata and other Oracle Infrastructure Platform products.
• Deliver solution architecture advice, reviews, and conceptual support.
• Analyze product problems to find resolutions.
• Resolve new and complex issues, research technical enquiries, and handle user problems. Support software installation, configuration, health checks, and performance assessments.
• Educate customers on product features, issues, evolutions, upgrades, benefits, and patches.
• Deliver client-specific and proactive support of dedicated CCS customers to ensure operational excellence of Oracle Infrastructure & Platform deployments in the Cloud, on premise or both.
• Act as a trusted technology advisor for our CCS customers with a deep knowledge of the customer's requirements and environments.
• Maintain effective professional relationships within the global CCS practice, with Oracle Technical Account Managers (TAM), Oracle Product Support, and customer staff at various levels.

Desirable Experience:

• At least 6-10 years’ hands-on experience in working with Oracle Database and Infrastructure products, in particular Oracle Engineered Systems including Exadata, Oracle Cloud Infrastructure (OCI) or comparable platforms.
• Strong proven Oracle DBA experience are a prerequisite.
• Hands-on experience with GoldenGate or Oracle security products.
• Advanced OS Administration skills with Unix/Linux are essential; additional Solaris, Solaris-Cluster, and Windows skills are a plus.
• Must be willing to undertake the UK Government Security Vetting process.

We also use…

• Oracle engineered systems such as Exadata, ZDLRA.
• Oracle DBA, HA and DR skills.
• OCI, Unix, Linux, Solaris, and ZFS Storage.
• Oracle Advanced security, Audit Vault, DB Vault, Data Safe, DB firewall, TDE.
• Real Application Clusters and Grid Infrastructure.
• Enterprise Manager OEM and Grid Control.
• Oracle VM, Directory Server, and ASM.
• Network switches, protocols, and security.
• Load balancer, Java, XML, SQL, shell scripting.

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.