Administrator - Receptionist

NHS; Scarborough; On-site; GBP 24,000 - 28,000; Part time

Job description

Tees Esk and Wear Valleys NHS Foundation Trust

An opportunity has arisen for a conscientious and mindful Administrator Receptionist - part time - 30 hours to join our close-knit and supportive Community Mental Health Team (CMHT) in Scarborough.

The team are based at The Ellis Centre in Scarborough and provide community-based support to people aged between 18 and 65 years old, who are experiencing challenges with their mental health.

The CMHT is a multi-disciplinary team and consists of medical staff, mental health nurses, psychologists, social workers, support workers and administrative staff. As one of two Reception Administrators, you will be the first point of contact to all; welcoming service users, carers and visitors to the building and our services.

If you are looking for a new challenge or a development opportunity (apprenticeship model), have a desire to be part of a team striving to make a difference, we will welcome your application for this role.

Standard working hours for this post are between 8:30am and 5:30pm Monday to Friday. However, some flexibility will be needed on occasion, to cover planned absence and annual leave.

Main duties of the job

Whilst having previous experience of an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, organisational skills, an interest in working in a health care setting and a proactive 'can do' attitude.

This role is a starting step into understanding our organisation, the services we provide to our communities and the people who work for us and with us.

We are looking for someone who is able to demonstrate patience and understanding, is comfortable multi-tasking in a busy environment, can communicate confidently and utilise discretion when needed, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.

About us

With a starting salary of £24,169 (pro rata) per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. There are many training and development opportunities available, giving you the opportunity for career progression.

All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users.

Job responsibilities

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

The following responsibilities are examples, please refer to the attached Job Description for the complete picture.

Reception Administrator duties will include: greeting service users, carers, staff and visitors; answering queries via telephone and email; calendar management; sending appointment reminders; maintaining visitors logs; photocopying; data input; filing; purchasing stock and processing deliveries; issuing access cards; processing all incoming and outgoing post; ensuring that all information displayed in the reception area, for staff and visitors alike, is visible and kept up to date.

Person Specification

Qualifications

• BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role

Experience

• Data inputting experience.
• Experience of general office duties.

Knowledge

• Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
• Understanding of confidentiality and how to maintain this.
• Knowledge of office systems and processes.
• Knowledge of receiving visitors/telephone callers and taking accurate messages.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.