Administrator - Receptionist

NHS; Northallerton; On-site; GBP 25,000; Part time

Job description

Tees Esk and Wear Valleys NHS Foundation Trust

Information:

This job is now closed

Job summary

We are looking to recruit a part time experienced administrator-receptionist to join our friendly front of-house team based at North Moor House in Northallerton. North Moor House provides modern outpatient facilities for people in and around Northallerton who need to access mental health and learning disability services. There is free car parking available to staff. As an essential part of the reception team, you will be the first point of contact for Service Users, Carers, Staff and External Partners.

Whilst having previous experience in a customer service role is essential, NHS or other health care experience is not essential. We are first and foremost looking for a colleague with a passion for helping people who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.

The post is 25 hours per week, Monday to Friday, working with a colleague to cover the hours between 12.30pm and 6pm. There will also be the need for flexible working to cover morning reception colleagues during annual leave and sickness.

Main duties of the job

The main duties will require you to greet service users, carers, and external partners face to face including answering queries via telephone. The role will involve dealing with incoming and outgoing post, room bookings, ordering stationery, logging calls with estates, dealing with prescriptions, managing petty cash, booking taxis or patient transport, arranging collection of pathology samples, and general office duties. The ability to remain calm, communicate clearly, adhere to confidentiality, and promote a positive culture for those living with mental health issues and/or learning disabilities is essential.

The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming & outgoing post, photocopying, and ensure that all information in the reception area for staff and the public is clearly displayed and updated as appropriate.

For more details, please read carefully the job description. To be successful at shortlisting, please briefly describe how you match this description citing examples to reinforce your experience.

About us

This position has a salary of £24,169 pro rata, per annum and a generous NHS pension scheme. As a member of our NHS Trust, you will receive a fantastic annual leave package (27 days which increases with service, plus bank holidays) and access to extensive staff benefits which includes:

• NHS staff discounts in over 200 branded sites/stores.
• A TEWV monthly staff prize draw.
• Car lease scheme.
• Access to Trust gyms.
• Option to purchase additional annual leave.
• Access to staff wellbeing support.

Staff recognition is very important to us; you may be recognised through the Greatix and Star Award schemes. Our Administrators are professionals and are a valuable asset to our organisation. We understand they have a key role in the support and delivery of our services and that their dedication helps us to provide safe and high-quality care for our patients. The kind of care we would want for our loved ones.

Our organisation is on a 'Journey to Change' and as part of this journey, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer, recruiting, retaining and training our people, for the right roles, at the right time.

Job responsibilities

Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.

You will work with established morning reception staff and be supported by a reception supervisor. If successful, you will be supplied with a job plan and a fully supported induction.

For an informal discussion or to arrange a visit to North Moor House, please contact Safina Beg (Reception Supervisor) on 01609 751 269.

This is a rewarding role working in a desirable team. If you feel this is the challenge for you, then we very much look forward to receiving your application.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Person Specification

Qualifications

• BTEC Diploma/Level 2 qualification in a relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.

Knowledge

• Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
• Understanding of confidentiality and how to maintain this.
• Knowledge of office systems and processes.
• Knowledge of receiving visitors/telephone callers and taking accurate messages.

Experience

• Data inputting experience.
• Experience of general office duties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust