Administrator/Receptionist

Job Summary

Tyneside Surgical Services are advertising an exciting new Administrative/Receptionist role. We are seeking a highly motivated and dynamic individual with excellent communication skills who will be seated front of house.

Main duties of the job

• Ensure an effective and efficient reception service is provided to patients and all visitors.
• Ensuring the telephones are answered promptly and assisting patients as required.
• Managing requests for appointments, so patients are directed to the appropriate healthcare professional.
• Ensuring accuracy is foremost when carrying out a variety of reception/admin related tasks and adhering to company policies, procedures and standards.
• Efficient completion of day to day tasks in a timely manner.
• Filing and retrieving paperwork if appropriate.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Company processes.
• Communicating effectively and respectfully with other members of the team.
• Undertake any other additional duties appropriate to the post as requested by the Management team or Team Leaders.
• Ensuring at the end of a shift wherever possible, that all tasks have been completed.

About us

Tyneside Surgical Services (TSS) is an independent provider of NHS care located in the North East of England. Our team dedicates itself to providing knowledgeable and integrated surgical services to patients. We carry out a number of elective surgical procedures across eight different specialties.

Established in 2007, the company has continued to grow and has developed a day-case facility within Team Valley in Gateshead. The new facility comprises of a theatre, a day-case unit, endoscopy, outpatient clinic facilities as well as having on-site MRI and ultrasound scanning.

Pay scheme

Salary: £23,615 a year
Contract: Permanent
Working pattern: Full-time

Job responsibilities

• Ensure an effective and efficient reception service is provided to patients and all visitors to the facility.
• Ensuring the telephones are answered promptly and assisting patients as required.
• Managing requests for appointments, so patients are directed to the appropriate healthcare professional.
• Ensuring accuracy is foremost when carrying out a variety of reception/admin related tasks and adhering to company policies, procedures and standards.
• Efficient completion of day to day tasks in a timely manner.
• Filing and retrieving paperwork if appropriate.
• Computer data entry/data allocation and collation; processing and recording information in accordance with company processes.
• Communicating effectively and respectfully with other members of the team.
• Undertake any other additional duties appropriate to the post as requested by the Management team or Team Leaders.
• Ensuring at the end of a shift wherever possible, that all tasks have been completed.

Person Specification

Experience Essential

• Good organisational skills.
• Positive attitude.
• Able to multi-task and work under pressure.
• Ability to work autonomously and initiate/self-direct own workload but also to work as part of a team.
• Good communicator (verbal and written).

Qualifications Essential

• Proficient with basic IT and computer systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Tyneside Surgical Services
Address: Tyneside Surgical Service, Fifth Avenue, Team Valley Trading Estate, Gateshead, Tyne And Wear, NE11 0HF
Employer's website: Tyneside Surgical Services

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Hospitals and Health Care