Administrative Support Officer (4 Days A Week - Immediate)

Ashton Recruitment; Belfast; On-site; Full time

Job description

Ashton Recruitment require an Administrative Support Officer for our client based in Belfast City Centre.

Position: Administrative Support Officer
Location: Belfast
Duration: Temporary
Rate of Pay: £12.21 per hour
Hours of Work: 4 days a week

The client was established in 1981 and is an independent charity in Northern Ireland that offers free and confidential support to individuals affected by crime, regardless of whether the incident has been reported or when it occurred.

Duties will include (but are not limited to):

1. Acting as the first point of contact, which may include dealing with emotive situations or distressed callers and escalating as appropriate.
2. Telephone engagement with people who have recently experienced crime, promoting the services of the client to generate appointments into the service.
3. Reception duties, which include welcoming clients and volunteers to the office, dealing with face-to-face enquiries from members of the public, and maintaining the reception area.
4. Providing administrative support to the staff and volunteers.
5. Administration of the Criminal Injuries Compensation Scheme within statutory deadlines until the first decision from Compensation Services is received.
6. Timely and accurate logging of information on our client management system, liaising with clients and other agencies to gather and distribute the required information to meet the Scheme requirements.
7. Sending letters and emails and filing all relevant information in line with internal processes.
8. Maintaining a client booking system to ensure availability of rooms and facilities for clients and volunteers.
9. Maintaining office equipment, equipment register, and stationery supplies.
10. Full compliance with all financial, HR, and other corporate responsibilities as appropriate to the post.

Essential Criteria
Applicants must, as at the closing date for receipt of applications:

Qualifications and Experience:

1. 5 GCSEs / O' levels / Equivalent including English and Maths grade C or above with a minimum of one year's experience in the provision of an effective administration service in an office environment.
2. Or five years' experience in the provision of an effective administration service in an office environment.

Skills and Experience:

1. Proven organisational skills in an office environment.
2. Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods.
3. Experience of both internal and external stakeholder engagement.
4. Experience of dealing with confidential information - both verbal and written.
5. Experience of dealing sensitively with people in emotive situations.
6. Proven record of valuing accuracy and attention to detail within your work.
7. The post holder must be proficient in the use of Microsoft Office packages.
8. Experience of inputting data into an organisational case management system and applications.

Ashton Recruitment is acting as a Recruitment Business.